Hi Rona.
Thanks for posting on the forum.
Please could you clarify if you are using the ActivStudio software or ActivInspire (Studio look and feel)?
Also, please could you confirm the version you are using? Please load the software and click on Help>About to find the version number.
If you are using ActivStudio, please note that this software is no longer supported since the release of ActivInspire.
You can download ActivInspire on the Support section of Promethean Planet.
I look forward to your reply.
Adam
Promethean Technical Support.
(Case 00455164)