Forum Post: Re: Cursor jumps around when using pen at board
Hi Patrick,I would recommend contacting Promethean Technical Support directly to help assist with the spiking issues you are experiencing so we can helpfully diagnose what could be the cause of this....
View ArticleForum Post: Re: Java requirement for Yosemite
Hi Stuart,Thanks for posting on the forum.Please note that ActivInspire is not currently supported with Mac OSX 10.10 (Yosemite)You could try to remove your current Java version and run the...
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Forum Post: Re: Activ Primary to Activ Inspire resources
Hi Suzanne.Thanks for posting on the forum.Have you still got the previous ActivPrimary software installed on the computer? If you do, you should have the resources still kept where you had them...
View ArticleForum Post: Re: why i will get this message when i install the active engage?...
Hi there,It looks like this error message is being given due to a possible restriction to a location on the network.A Network Installation Guide can be found at activengage.prometheanplanet.com.If you...
View ArticleForum Post: Re: ActivEngage
Good afternoon,I've got the same issue as Matthew Shelton did. When I try to install ActivEngage desktop client there comes a message "Error 1334". Could you please help?(I'm using Windows XP,...
View ArticleForum Post: Re: Mac OS X Yosemite (10.10) & ActivInspire
Adam-When will "full support be rolled out and further testing completed?" Apple releases beta versions of the new OS months ahead of time for software providers like Promethean to work with, the...
View ArticleForum Post: Re: Page Browser displays individual slides as coloured lines
Good Afternoon AdamThank you for responding.In this case the PowerPoints are imported across our College network. The file type of the Powerpoints is .pptx We have office 2007 installed. The...
View ArticleForum Post: Re: Promethean touch doesn't work but pen does
Touch never worked at any point but the pens work like usual. I installed the latest drivers following the article 10902 but it is still the same.
View ArticleForum Post: Driver update
I found that there was a new release for the ActiveInspire driver and I have downloaded that and when I update it from the desktop my sometimes my board has a hard time finding the new driver. prior to...
View ArticleForum Post: Re: Yosemite and Java 6
I just downloaded Java for OS X 2014-001 from Apple's website (support.apple.com). After installing the new Java, Activinspire works for Yosemite on my Mac!
View ArticleForum Post: Re: Driver update
Hi Kim.Does your ActivBoard have any power to the flame in the top left corner at all? If so, what colour is this?When you see a red X it means that is isn't connected to the ActivBoard itself, usually...
View ArticleForum Post: Re: Promethean touch doesn't work but pen does
Hi,Thanks for your reply.Please could you cycle power to your ActivBoard by removing both the mains power cable and USB cable from your computer and leave for 10 minutes. Reconnect the cables and power...
View ArticleForum Post: Re: Mac OS X Yosemite (10.10) & ActivInspire
Hi Nick.Currently there is no ETA when full support will be available for OSX 10.10. I will raise your concerns with the software development team to hopefully implement full support in the near...
View ArticleForum Post: Re: Error 1603 while installing activeinspire V1.6
HI Mandi.Thank you for posting on the forum.Are you logged in as a full administrator? If possible, try disconnecting your computer from the network and log in as a local admin account and try to...
View ArticleForum Post: Re: Page Browser displays individual slides as coloured lines
Hi Stephen,Please could you contact Promethean Technical Support for this particular issue and attach one of the PowerPoint files that this issue is being experienced with so that we can help...
View ArticleForum Post: Re: ActivEngage
Hi there.It is possible that the download may have been corrupt. Please ensure that you are also logged in using full administrative rights when installing the software.You can re-download ActivEngage...
View ArticleForum Post: Changing the background colour / text colour on multiple slides...
Is there a way yet of changing the background colour on multiple slides at once. I have many flipcharts prepared ready for various lessons. In some of those lessons I have students with Dyslexia who...
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Forum Post: Re: Changing the background colour / text colour on multiple...
Hi Mark.It is possible to change the default page colour from white to another colour. Click on File>Settings>Flipchart>Default page colour.For example, if you have 4 flipchart pages already...
View ArticleForum Post: Missing tools (for mac)
HiI have recently downloaded the personal edition of activinspire for my macbook. The software seems to work but I am missing a number of the tools and there doesn't seem to be a way to customise my...
View ArticleForum Post: Re: ActivBoard not available
No, the ActivManager icon does not have the red X. Everything looks normal, but the error message that ActivBoard is not available.
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