Hi,
Thanks for posting on the forum.
When you see the status bar still appearing on your ActivExpression screen this means that the firmware has not upgraded completely.
Please go to www.PrometheanKB.com and search for article 10421 for full instructions. Please note that the steps need to be completed in order.
If you are still experiencing issues please fill in the form below or click the link for the technical support numbers.
The form can be found here: http://goo.gl/j3AT8S
A list of support numbers can be found here: www.prometheanworld.com/.../technical-support-numbers
I have created a case to help support this issue, should you contact us directly please quote the case number: 00456490.
Adam
Promethean Technical Support