Forum Post: Re: Black Remote
(Case 00353418) Hello Laura, On our Promethean Knowledge Base, the projectors page will list a picture of each model of Promethean Projector that is or has been available; Clicking on one of those...
View ArticleForum Post: Re: Inspire.exe freezes with 50% CPU and increasing memory
Switching from Roaming to Local didn't help. I'm trying to do a profile reset now, but running into some difficulties.
View ArticleForum Post: Re: Active board Spiking
Good morning David.(Case 353410)In this instance where the issue is still happening, we would advise contacting Promethean Technical Support, either by phone or by an e-mail submission to our Knowledge...
View ArticleForum Post: Re: ActivSlate 60 no connection to ActivHub
I have tapped on the LCD screen with the pen, but nothing happens. When I plug the ActivHub into the computer, it does flash green after the driver is installed.When I pull up the screen with the PIN,...
View ArticleForum Post: Re: ActivSlate 60 no connection to ActivHub
(Case 00353450) Charlie, At this point we would kindly advise contacting Promethean Technical Support either by phone or by an e-mail submission to the Promethean Knowledge Base, providing them with...
View ArticleForum Post: Re: Activinspire and Windows 8
(Case 00347574)Sandy,In addition to adjusting the size of the font in the flipchart, does adjusting the size of the Text Object itself help with the ability of the text to display correctly? They can...
View ArticleForum Post: Re: desktop annotate feature
(Case 00354163)Gayle,Kindly confirm that the Activation key being entered for the ActivInspire software is 20 digits in length, starting with 0015 or 0016, and being entered in the End User License...
View ArticleForum Post: Re: Line spacing
Tim, Thanks for posting and I'm logging a case for this against case number 354161. The only thing I can think of that's referred to directly as the Line Spacing is in the text tool- is this what...
View ArticleForum Post: Re: Device Registration Screen Blank version 1.8.65431
(Case 00354165) Hello Jim, If the software update was performed through ActivInspire’s “Check for Updates” option, then you would have only updated the ActivInspire software without updating the...
View ArticleForum Post: Re: Activotes won't register
Gloria, Thanks for posting. Do you still have the board you had when these Activotes were purchased? If so, does it appear in your list of hardware in your registration window and can you select it and...
View ArticleForum Post: Re: ActivInspire and Windows 8- touchscreen input issues with...
Thanks for this answer, we had run into this only 2 days ago. One question though - this only changes the setting for the logged in user. Is there any way to set it for all users on the computer? We...
View ArticleForum Post: Re: # of characters allowed in an answer
Hi Jennifer(Case 279421)The ActivExpression 2 devices will allow up to 140 characters when using text answers. Does this happen on all of the devices? And does it appear to stop or cut off the text?...
View ArticleForum Post: Re: Not Responding-Freezing up-kicking me out of the program
Hi Joslyn.Your case reference number is 00354189 should you need to contact us directly regarding this issue.Please could you confirm which version of ActivInspire you are currently using? To find this...
View ArticleForum Post: Re: ActivInspire and Windows 8- touchscreen input issues with...
(Case 00354157)Adrian,Not directly, no. What you can do is create a user profile with the desired settings in place as a ‘template’ profile, then save that to a location accessible by all users. The...
View ArticleForum Post: Re: Surface RT Tablet and ActivInspire
(Case 00354322)We will raise the compatibility of the ActivInspire software with the Microsoft Surface RT as a possible enhancement to be implemented in a future version of the ActivInspire...
View ArticleForum Post: Re: activhub not registering -help
(Case 00350915) Sondra, Kindly remove the ActivDriver installed on the computer at present, re-start the computer, install the up-to-date 5.9.27 driver downloaded from this page on Promethean Planet,...
View ArticleForum Post: New Dice
I have always hated the way the dice tool took up so much room in the flipchart, so I was delighted to find new dice. However, our tech person recently replaced my computer with a "gently used" laptop...
View ArticleForum Post: Re: Problem to import smart Notebook files
When I tried to import my notebook file into ActivInspire, anything requiring flash will not work. When you click on it, the object (such as the timer) goes away, & a message shows up underneath...
View ArticleForum Post: Pen is recognized but I can't calibrate???
Hi,The problem is that the board is recognized, the pen is recognized but I can't calibrate... The calibration process starts up but then I have to click on the board to start and that is not working....
View ArticleForum Post: Re: Turning Object Visibility On and Off With Button
Thanks for the help. I opted for the hidden method since it allows a single object to toggle the action on and off. It sure would be nice if one could attach logic code to an object though.
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