(Case 00354163)
Gayle,
Kindly confirm that the Activation key being entered for the ActivInspire software is 20 digits in length, starting with 0015 or 0016, and being entered in the End User License Agreement Window without any dashes or spaces. Also, after all the information has been entered and the Terms and Conditions of the license have been agreed to, that the OK button at the bottom of the window becomes available to select. Click on that button when it is active to unlock the Professional Edition features of the ActivInspire software.