Forum Post: Re: Input Issues
Thanks for the suggestion, but it didn't work. Everything seems to be set up correctly. Do you think there could be a problem with the wires connecting the board to the computer? Or a bigger problem...
View ArticleForum Post: Copying between flipcharts
I've imported a PPT as a new flipchart. Now I want to copy some slides from a different downloaded flipchart into the new flipchart. How do I do that/
View ArticleForum Post: Re: Powerpoint import
Stacey,Try shortening the name of the PowerPoint you are importing and see if that helps. Do you have PowerPoint 13 installed? Are you on a Windows 7 computer? (case# 278271)Thanks!
View ArticleForum Post: Re: Copying between flipcharts
Kim,You can copy/paste flipchart pages from one flipchart to another. Select the thumbnail you want to copy, you will see a little icon on the top right of the thumbnail, select Copy and then Paste...
View ArticleForum Post: Re: ActivInspire and Mavericks
Patricia,Because OSX Mavericks is currently in it's BETA stage, we are unable to provide assistance or support. (case# 278156)Thanks!
View ArticleForum Post: Re: Can't select flash based resource
Dan,Try and delete the timer from the object browser. Resave the flipchart, close out of the software and reopen. If you continue to have issues, please contact Technical Support via the web form on...
View ArticleForum Post: Re: Input Issues
Kathleen,Yes, please contact Technical Support and include the ActivBoard's serial number.Thanks!
View ArticleForum Post: Pen won't calibrate. School starts next week. Help!!!
We recently did a staff computer refresh and are installing a base software package the includes ActivInspire. When I go to calibrate the board a screen pops up with an orange dot in the middle and...
View ArticleForum Post: Re: Pen won't calibrate. School starts next week. Help!!!
Robert,With Mountain Lion (10.8.4) you need Version 5.9.16 ActivManager (and Drivers). The older drivers don't work with ML. We have had no problems with this driver version.george
View ArticleForum Post: Re: self paced tests
Dana,The is a free online course/ interactive tutorial called "Learner Response Systems for ActivInspire 1.6" at the link below. (case#...
View ArticleForum Post: Re: importing pdf using version 1.7
Mike,It sounds like you have the Personal Edition of the software. To verify this on a Windows computer, select Help > About > at the top of the window in bold black lettering you should see...
View ArticleForum Post: Re: Latest Update
Kevin,The latest version of the software and drivers will work with all ActivBoards. What version driver and firmware is listed in the ActivManager hardware tab? Does the calibration screen come up? If...
View ArticleForum Post: Re: ACTIVhardware leaking?
Alice,ActivStudio was our previous version of software that we no longer support. It has similarities to PowerPoint. If this is a school computer they may have had this software preinstalled. The...
View ArticleForum Post: Re: Mobile units to wall mount units
Lou,ActivBoards include wall brackets in the box. Don't believe that this will be a good solution for you as the Mobile Stand includes an EST (Extreme Short Throw) projector that requires a proprietary...
View ArticleForum Post: Re: ActivInspire Software crashing
Hello Thomas,It sounds like you may need to update Java and/or Flash Player on your Mac. There are links to the updates below.(case#...
View ArticleForum Post: Re: ActiView AV322 Visual Presenter
Hello Billy,Have you tried disconnecting the power supply and reconnecting it and trying a different power outlet?If so, try connecting the ActiView to another computer that has the ActiView software...
View ArticleForum Post: Re: Projector does not fill board [EST-P1 w/ ABV595PRO]
Renee,What model projector do you have? What is the product code for the ActivBoard? Please do not provide the serial numbers on the Forum. What operating system and version are you using? Windows (XP,...
View ArticleForum Post: Re: ActivInspire and Mavericks
Let me ask the question another way:Is Promethean actively using the beta version of the next OS X operating system to ensure that ALL Promethean products will work correctly when the new software is...
View ArticleForum Post: Re: Brain Pop Jr
Hello Donna,Can you please confirm that the ActiVotes are working with ActivInspire while we look into this issue? (case# 279081)Thanks!
View ArticleForum Post: Re: dead spot? power faulty?
Hello,Please ensure that you have a direct USB connection to the ActivBoard bypassing any USB extenders or boosters. You also want to ensure that your ActivDriver and firmware are up to date. The...
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