Forum Post: Re: Which product line do we have
Richard,We removed the serial numbers from your post. They seem to be missing some digits and we are unable to determine which model they are. The serial numbers are generally 10 digits long. Where you...
View ArticleForum Post: Re: Which product do I have?
Jacque,If you are attempting to download the software and need to know which option to use, please ensure that your ActivBoard is connected to the computer and select "I have an ActivExpression,...
View ArticleForum Post: Re: Register old Activotes with New Boards
Jeff,The AV2 votes will work with the "white bezel" (AB1- 1st generation) Promethean boards with a radio frequency adapter. Thanks!
View ArticleForum Post: Re: Can't open flipchart - screen goes to the desktop
Chris,You want to uncheck the box in settings to create a desktop flipchart, select Done, close out of the software and reopen to see if that helps. If not, you can try and reset your profiles back to...
View ArticleForum Post: Re: Activeboard model
Doug,We removed the serial number from your post. The board model is a PRM-AB2-02, 2nd generation ActivBoard.(case# 276965)Thanks!
View ArticleForum Post: Re: Pen not working/can't calibrate
My pen is not working either. School starts today. ActivHub: Firmware version V5.12 Build 5/ Driver version V5.7.23.1. Thoughts on what to do?
View ArticleForum Post: Re: Pen not working/can't calibrate
Chris,If you gathered this information from the ActivManager hardware tab, then it seems that your ActivBoard is not being detected by the computer. Please ensure that your USB connection from the...
View ArticleForum Post: ActivInspire and Mavericks
Hi,I was wondering if anyone at Promethean Planet had worked with the Beta version of OS Mavericks. Any luck? Thanks,Pat Rowan
View ArticleForum Post: Re: Flipchart Page Causes Crash
Lee,Generally when we see this issue, it indicates corruption. We are unsure of what causes this, if it is corrupt data within the flipchart page or something else. At times, one page can corrupt the...
View ArticleForum Post: Re: ACTIVhardware leaking?
Alice,You may be receiving this error message because the software and possibly the driver are not compatible with your operating system. To uninstall Activstudio 3 and the ActivDriver, disconnect all...
View ArticleForum Post: Re: Lamp Warning Light
Neal,You will need to reset the lamp hours so that the lamp light will go out. To do this, please refer to your projector's manual. The manual's are located on our knowledge base at...
View ArticleForum Post: Re: Self-Paced Results
HI DarrenI have the same issue with the raw score.... totally incorrect if you enable students to retry incorrect responses.My solution was to ignore the result outputted from activinspire, add a new...
View ArticleForum Post: Re: Sound was working, and now it's not
thank you! that was very helpful. I ended up just having to restart my computer so it would recognize the device. Thanks for your help!
View ArticleForum Post: Input Issues
I have a board at my school that will acknowledge of the inputs. We have a computer and an elmo plugged in to project, but neither will work. I have checked the plugs, the wires, and active inspire...
View ArticleForum Post: Pen not lining up
The pen on the Active Board is not lined up. When holding the pen to the board, the actual writing occurs about five inches above the spot where the pen sits. However, as I write closer to the bottom...
View ArticleForum Post: Moving objects
I have set objects on the page to be sorted. The marquee handles appear when when students touch an object with the pen. How do I prevent the marquee handles from appearing? Locking the object prevents...
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Forum Post: Re: Moving objects
I Nancy, you can change the profile so that the marquee handles no longer show when selecting an object. To do this:1. Go to File-->Settings.2. Go to the Commands tab. (Left side = all commands;...
View ArticleForum Post: Re: Pen not lining up
Meagan,Please ensure that you have the image on the computer cloned or mirrored. Is this occurring with all pens? What version firmware and driver do you have listed in the ActivManager hardware tab an...
View ArticleForum Post: Re: ActivInspire Will Not Respond??
Kenneth, Please ensure that Java and Adobe are at the latest versions. You will also want to ensure that there is only 1 version of Java installed. Do you get an error message? You may also want to try...
View ArticleForum Post: Powerpoint import
I am trying to import a powerpoint presentation. When attempting to do so, I get an error message...POWERPOINT SOURCE FILE IS INCORRECT. I have tried going back into powerpoint to resave the file to...
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