Forum Post: Re: sound doesn't work
Hello Terri,Please ensure that the amplifier is on. There is a ON/Standby light on the amplifier and it should be green. You also want to verify that your audio output is set to Promethean USB Audio....
View ArticleForum Post: PRM-35 Fan turns on and orange light (lamp) stays on - bulb won't...
I just set up my classroom after the summer break and my relatively new (4 months old) PRM-35 projector won't turn on. The board is on. However, the bulb won't turn on. The projector is getting power....
View ArticleForum Post: Re: Can't select flash based resource
I wanted to be able to SELECT the object and just clicking on it wouldn't let me select the object. However, the option 2. worked perfectly. It is a little odd that I can't just click on the object...
View ArticleForum Post: Pen Is NOT recognized
I am using a Macbook pro with OS 10.8.4. The board does not recognize the pen. If I hover, the flames will change color, but that is it. I have uninstalled the software and reinstalled it. I was...
View ArticleForum Post: Re: Embed YouTube Video Results in a blank page (no video)
Awesome, I have got it to work perfectly using the Method 1.
View ArticleForum Post: Re: Mac problems
Versuchen Sie, eine Software-Update sicherstellen, dass Ihr Computer verfügt über die neuesten Versionen von allem, was benötigt. Dann versuchen Sie erneut, ActivInspire installieren.I hope you can...
View ArticleForum Post: Install Active Inspire Home edition
Please help, I just downloaded the Active Inspire home edition, but I can't install it on my laptop. My labtop does not recognize the file extension .as4a. How do I open the file, so I can install...
View ArticleForum Post: microphone
I want to be able to use a microphone so kids can talk on the promethean board. There is a microphone jack but nothing comes out. Do I need additional software? Do I need to do it through the lap...
View ArticleForum Post: Re: Powerpoint import
Ana -We are having the same issue in our district. We upgraded to Microsoft Office 2013 over the summer and are no longer able to import Power Point files even if they are saved in the .ppt file...
View ArticleForum Post: Re: Connecting an iPad to the board?
I just downloaded the apple app ActivEngage2. How do I use this with the Prometheus board? I'd like to use my iPad, wirelessly, with my board this year. Thanks in advance for help.
View ArticleForum Post: Re: Install Active Inspire Home edition
Hi LindaThe as4a file is our resource pack and not the AI installer. The AI installer should be a .dmg file, can you please confirm which language of AI you tried to download so we can investigate...
View ArticleForum Post: Trial version for ubuntu
How can we install 90 days trial version of ActiveInspire 1.7 on ubuntu?I have installed personel edition but I want to try professional one.
View ArticleForum Post: Re: ActivInspire and Mavericks
Hello,Promethean is continuously working and developing on next generation operating systems.Updates to our offerings to provide compatibility with these operating systems will be released once they...
View ArticleForum Post: Re: Pen Is NOT recognized
Hello Kathy,To resolve this issue, disconnect all Promethean hardware for your your computer. Go to Applications > Promethean > ActivDriver > Uninstall. Once the driver is uninstalled, restart...
View ArticleForum Post: Re: Setting Up Bluetooth on Windows 7
I have the latest version of ActivInspire installed. I installed it today.
View ArticleForum Post: Re: PRM-35 Fan turns on and orange light (lamp) stays on - bulb...
Hi Patrick,Not sure what would have caused this lamp to go out after 4 months, try disconnecting the power supply from the projector for about 5 minutes and reconnect. At times, this can reset the...
View ArticleForum Post: Re: microphone
Hello Kim,The amplifier on the PRO board's were designed to allow you to plug in a microphone directly to the amplifier. You want to ensure that the amplifier's ON/Standy light is lit green. Are you...
View ArticleForum Post: Re: Powerpoint import
Katie,Have you tried changing the name of the PowerPoint file, re-saving the PowerPoint and attempting to import it?if that does not solve the issue, try and copy all slides within a presentation and...
View ArticleForum Post: Re: Connecting an iPad to the board?
Hello Tammi,We currently do not have an app to use the ActivBoard wirelessly with the iPad. ActivEngage 2 is a virtual student response system. For more detailed information on ActivEngage 2, please...
View ArticleForum Post: Register Active Slate Tablets
I have recently purchased an ActivHub for our school and we have ActivInspire. I have tried to register my ActivSlate tablets to no avail. I turn on the ActivSlate and attempt to register them...
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