Forum Post: Re: MAC OS 10.8.2 mountain lion and Java se 6 runtime for...
Eddie,We have located a link to the latest Java SE 6. Once installed, please let us know if you are still having issues. (case# 245342)support.apple.com/.../DL1572Thanks!
View ArticleForum Post: Re: projector turns green but does not come on- cycles off
Kathryn,If the projector starts up, the power light flashes, you hear the fans cycling and then the projector shuts off without striking the lamp, we recommend disconnecting the power supply from the...
View ArticleForum Post: Re: Pen not working
Jenna,Depending on the model board you have, the red flame indicates that the board is being powered but may not be detecting the USB from your computer. Try disconnecting the power supply and the USB...
View ArticleForum Post: Differences b/t ActivInspire Professional Licensing?
Hi,Can anyone tell me the difference between the different types of licensing for ActivInspire Professional? I am trying to figure out what is different between the Multiuser license, the Enterprise...
View ArticleForum Post: Re: Serial number - updates
Are you entering the serial number from a board, or from a previous version of the software?
View ArticleForum Post: Re: Serial number - updates
Luis,The serial number you should be using is 20 digits long and begins with 0015 or 0016. Is that the number you are using? (case# 245987)Thanks!
View ArticleForum Post: Re: ActivTips
Vicki,We were unable to replicate the issue. Please try clearing your cache and cookies from the web browser, close out of the web browser, reopen and try to view the ActivTips again. You also want to...
View ArticleForum Post: Re: Differences b/t ActivInspire Professional Licensing?
Awesome!! Â Thank you very much!!Conyers
View ArticleForum Post: Re: Flame light turns off
Greg,Is the USB cable that you are using the one that came with the board? If so, does it connect to a connectivity panel on the side of the board or directly to the electronics on the back, bottom...
View ArticleForum Post: Re: No sound while recording
Can I add to Carrie's question. I can use the sound recorder and record my voice. That works. I can use the screen recorder and can record the flip chart and anything I add to it. I can NOT get sound...
View ArticleForum Post: Re: ActivInspire error: A problem causes it to stop working...
Thanks for the suggestion and assistance. I tried this, but it did not work. The same error message is appearing. I submitted a tech report to the website you suggested and referenced the case number...
View ArticleForum Post: Re: Activotes registered but not working - help?
Hello, I work at the same school, and I am helping the Original Poster resolve this issue. We looked at the device manager and there are no errors or unknown devices. We have updated the driver and the...
View ArticleForum Post: Re: No sound while recording
Lisa,This is an issue that we are aware of and it has been forwarded to the software developers as an enhancement request to be resolved in a future release of the software. The only workaround that we...
View ArticleForum Post: Re: ActivInspire error: A problem causes it to stop working...
PS, you will also receive an email confirmation stating that your request has been received and a Customer Support Technician will be providing a response to you.
View ArticleForum Post: Re: Activotes registered but not working - help?
Bill,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field input...
View ArticleForum Post: Re: Why are there 2 Resource Pack Links?
Tom,Thank you for bringing this issue to our attention. It seems that the 2 ActivInspire Resource Packs have the same content they are just named differently. Not sure why they have different file...
View ArticleForum Post: Re: Flame light turns off
ActivDriver version x64 5.7. ActiveBoard firmware version V8.61 Build 10. The laptops (Dell 6420s) are connected to the boards via a USB extender. The original cable that came with the board is a 6...
View ArticleForum Post: How do you delete a virtual activhub on a mac?
I'm trying to delete a virtual activhub on my mac running osx 10.8.I would really like it if you could help me.
View ArticleForum Post: Re: Flame light turns off
Greg,Promethean does not support the use of extenders or boosters especially with the 500 series boards that have the touch feature as the use of extenders and boosters can cause connectivity and touch...
View ArticleForum Post: Re: How do you delete a virtual activhub on a mac?
Joseph,To uninstall the ActivEngage server on a Mac go to Applications > Promethean > ActivEngage > Server > uninstall. Once uninstalled, restart the computer. (case# 246522)Thanks!
View Article