Forum Post: Re: Slow and Non-Responsive Handsets
Wil,It seems that an update may be necessary. If ActivInspire is at the latest version ( 1.7.58968) and the ActivDriver is also at the latest version (5.8.46) you will want to ensure that the ActivHub...
View ArticleForum Post: Re: Review of ActiView camera and software, integration
Freeze should no longer be highlighted when another icon is selected.
View ArticleForum Post: Re: Flashing red light Promethean board
Traci,Have you tried to disconnect the power supply and USB from the back of the board to try and reset the board? Please contact Technical Support via the web form on the knowledge base at...
View ArticleForum Post: Re: Primary to secondary?
Jo,To change the look of the software from Primary to Studio, with the software open, select View > Dashboard > Configure > at the bottom of the window select "Launch next time using the...
View ArticleForum Post: Re: Activotes registered but not working - help?
Sharon,The best place to locate assistance in creating a quiz are the Help files in ActivInspire. With the software open, select Help > Contents. This opens up a web tab, select the article to the...
View ArticleForum Post: Re: Upgrade from Personal to Professional
Karen, There is no need to reinstall the software, you can simply input the license key by selecting Help > About > Register on a Windows computer, on a Mac, select ActivInspire > About >...
View ArticleForum Post: Re: Pen problem when desktop annotating
Thad,Try decreasing your hardware acceleration by selecting Start > Control Panel > Display > Settings > Advanced > Troubleshoot > decrease the Hardware acceleration to None or 50%...
View ArticleForum Post: Re: Importing
Donna,What version of ActivInspire are you using? What version of Power Point are you using? What is the error message you receive? What version of Windows are you running? XP, Vista, 7, 8? (case#...
View ArticleForum Post: Re: Resource Browser
Donna,Shared Resources are generally placed into a location where all users can access them, for example: C:\Documents and settings\ all users\ documents\ ActivSoftware\ Inspire. Not sure what may have...
View ArticleForum Post: Re: Flame light turns off
Just to back up what Ana said, I know you feel that as the problem is sporadic then the extender may not be the issue. However, the USB cable length is quite strict and the effect of using a cable that...
View ArticleForum Post: Re: ActivEngage- can't register more than 1 client
Karen,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field input...
View ArticleForum Post: Re: ActivInspire on a Smartboard
Trupti,Do the flipcharts work OK if you are using them with your mouse on the computer? What tools are you attempting to use? (case# 246960)Thanks!
View ArticleForum Post: Move to Next Page when music stops...
Is there a way to have a new page open at the end of a song?I want to use music to indicate that the students need to get ready for class. Then I want the bellwork page to come up automatically at the...
View ArticleForum Post: Re: ActivEngage- can't register more than 1 client
Anna,I entered information into the form, attached a Word doc with the error log and hit the Continue button. I am not sure if the information is going through because I get a blank white browser page...
View ArticleForum Post: Re: ActivEngage- can't register more than 1 client
Karen,Thank you for letting us know, there seems to be an issue with the contact form on the KB.We will email you from within a new case regarding your issue. (new case # 247126)Thanks!
View ArticleForum Post: Re: Move to Next Page when music stops...
Alicia,If the song is a flash file, you may be able to add the Next Page action to the flash file. There is a knowledge base article that will guide you. Please visit www.prometheankb.com, select your...
View ArticleForum Post: Importing PPT file
I am using Office 2013 and activinspire v1.7 and can no longer import ppt files. I keep getting the following message "Powerpoint source file is incorrect" I have tried uninstalling and reinstalling...
View ArticleForum Post: Re: Importing PPT to ActivInspire
Leanne,Do you have Promethean ActivOffice installed? If you are on a Windows 7 computer, do you have the the "Preview Pane" enabled? Is the file extension on the Power Point a .ppt? Where you able to...
View ArticleForum Post: Re: Importing PPT file
Leanne,A reply has been made on the post below.community.prometheanplanet.com/.../20253.aspxThanks!
View ArticleForum Post: Re: Opening Resource Packs
Alexandra,When you imported the resource pack, did you import them to your "My Resources" or "Shared Resources?" Depending on which one you imported to, there is a screenshot attached that will show...
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