Forum Post: Re: opening flipcharts
Jennifer,To open an ActivInspire flipchart the file extension has to end with .flp or .flipchart. Is that the file extension you are attempting to open? If not, please provide the name of the file...
View ArticleForum Post: Re: ActivInspire on a Smartboard
Trupti,If it is a Promethean program or lesson and you are using it while you are connected to a Smart board, that may be why the Smart board is using it's own interact features when you touch the...
View ArticleForum Post: Re: activote automatic page advance does not work
John,Since the software is at the latest version, your ActivDriver and ActivHub firmware also need to be updated. Are you on a Windows or Mac computer? If on Windows, is it a 32 or 64 bit operating...
View ArticleForum Post: Re: Screen recorder, no audio.
Hello,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Software, Contact Us. In the Existing case field input case number:...
View ArticleForum Post: Re: activote automatic page advance does not work
Great! Glad to hear it is working for you!Thanks!
View ArticleForum Post: Re: Transferring activinspire flipcharts to activinspire pro
Vince,If you will be receiving an ActivBoard that provides the license key to upgrade to the Professional Edition of the software at school, you will also be able to use the license key on your home...
View ArticleForum Post: Problems downloading on Mac
I am trying to download ActiveInspire on my new MacBookPro. After I click on the Mac download button, nothing happens. It tries going to a new page, but the page never loads. Can someone please help?...
View ArticleForum Post: Re: Problems downloading on Mac
Noelle,We are unable to replicate this issue. Try clearing your cache and cookies from your web browser, close out of the web browser and try to download the software again. Do you see a message at the...
View ArticleForum Post: Re: Non-Responsive ActivBoard Power Button
Jenna,It seems that the board is not receiving power if the standby lit is not lit at all. Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your...
View ArticleForum Post: Re: Flipchart issues after newest Activinpire update
Ana,This is actually a pretty big issue, especially for most classroom teachers who are not experienced as computer technicians. It is fairly easy to instruct users on going to the ActivInspire Help...
View ArticleForum Post: Place Value in Numeric Questions
Is there a way to force commas and 0. before a decimal answer to display on ActivExpressions? Thanks for any help.
View ArticleForum Post: Re: Place Value in Numeric Questions
Pam,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field input case...
View ArticleForum Post: Re: Flipchart issues after newest Activinpire update
Karen,We understand your concern and thank you for the feedback. We will pass it along to the software developers. The reason why the updates to ActivInspire and the ActivDriver are separate is because...
View ArticleForum Post: Re: ActivExpressions/ActivHub issues after ActivInspire update.
Dennis,First begin by ensuring that the ActivDriver is also up to date. The latest version we have available is 5.8.46. You can verify this in the ActivManager hardware tab. If you are not at the...
View ArticleForum Post: Re: No shape tool on ActiveInspire personal
Sophie,The shape tool is not an available option in the personal edition of the software.Thanks!
View ArticleForum Post: Re: Assigning correct answer for equation type questions
Is there any plans to have the correct answer be able to be set as a correct answer. I am a math teacher and need to have the students enter exponents and other symbols when giving answers. We bought...
View ArticleForum Post: Re: How do you delete a virtual activhub on a mac?
i don't have activengagei just want to delete the virtual activhub from activmanager
View ArticleForum Post: Re: Assigning correct answer for equation type questions
Michele,We have forwarded this request to the software developers to consider adding to the software in a future release. (case# 248259)Thank you for the feedback!
View ArticleForum Post: Re: How do you delete a virtual activhub on a mac?
Joseph,To delete the Virtual Hub, select ActivManager > ActivEngage Server > Control Panel > in the Control tab, select the Virtual Hub you want to delete and select "Remove." Thanks!
View ArticleForum Post: Re: ActivInspire splash screen
Shawn,The software developers are aware of this enhancement request and will consider it for a future release of the software. (case# 248260)Thanks!
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