Pam,
Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field input case number: 248063. Please include the flipchart you are using and the version of ActivExpressions you have, for example, does it have the orange back (version 1) or grey (version 2)?
Thanks!