Forum Post: Re: ActivInspire keeps crashing...
Hi Katelyn.Thanks for the reply.If you could possibly ask the IT/Network administrator to ensure that Flash, Flash for other browsers and Java is up to date and installed and see if the issue...
View ArticleForum Post: Re: Help with Music materials
Hi Anthony.Which music software are you referring too? Do you mean the resources inside ActivInspire which contain music clips? If you have installed the main resource pack, this will be in your...
View ArticleForum Post: Re: java version best for ActivInspire 2.0
Hi Stein.Thanks for posting.To answer your question, the system requirements for ActivInspire is that Java 6 is installed. We do always recommend to try keeping Flash, Flash for other browsers and Java...
View ArticleForum Post: Re: Java 6 to run the software on my mac?
Hi Gabriel.Java 6 needs to be installed, along with the latest version of Adobe flash, and also ensure that you have downloaded and installed Flash for other browsers.If you are still experiencing...
View ArticleForum Post: Re: No Power to ActivBoard Electronics
Hi Craig.Thanks for posting on the forum.Could you advise what model of ActivBoard you are using? If the flame is not lighting up even with the amplifier turned on, I would recommend contacting...
View ArticleForum Post: Re: Unable to Register ActivSlate
ActivSlate Model - PRM-RS1-01Trying to connect through ActivHub. I will need directions to connect through ActivBoardActivManager Version - 5.9.22ActivBoard Firmware - 3.98 build 13ActivSlate Firmware...
View ArticleForum Post: Re: Pen not working/can't calibrate
There is a red X on the ActivManager icon and it does not let me click on calibrate. The board shows a red flame and the pen is not responsive.
View ArticleForum Post: Re: ActivInspire won't open...
Nevermind... The answer was found within the network... NOT a local user problem.
View ArticleForum Post: Re: Dual User not working
I reinstalled the driver and it seems to work now!! THANKS!!!
View ArticleForum Post: Re: installing activinspire
Thank you. Please disregard my previous post asking this question again. Thanks,D. Brown
View ArticleForum Post: Re: ActivInspire video issues with Windows 8.1/Surface Pro
My Sony tablet laptop does the same thing and it's annoying as heck!! Can you imagine the countless flipcharts we educator have? To have to change every text box is tedious and extremely time...
View ArticleForum Post: Re: No USB connection
Hi David.Thanks for posting on the forum.It is possible that perhaps something has come loose from your ActivBoard if this has happened previously.What model of ActivBoard do you have? Do you have any...
View ArticleForum Post: Re: Using promethean board with other programs
HiThanks for posting on the forum.The ActivPen interacts with the ActivBoard as a mouse would do, if you can interact in other applications with your mouse, your pen will allow this. If you wanted to...
View ArticleForum Post: Re: Promethean license agreement
HiI believe your original post was answered on the below forum thread.community.prometheanplanet.com/.../59970.aspxIf you have any further questions please do not hesitate to get in...
View ArticleForum Post: Re: Flipchart pages appear blank but appear in browser
Hi Caroline,Thanks for posting on the forum.From what you've described in your post, I believe this is still an issue with corrupt flipcharts. It's just a matter of determining what's causing the...
View ArticleForum Post: Re: Problem to import smart Notebook files
Hi Emily.Thanks for posting on the forum.Does your SMART Notebook file contain any flash files from the SMART Notebook resources section? If so, there is a chance that this will not import correctly...
View ArticleForum Post: Re: Calibrating problems
Hi Natalie.Thanks for posting on the forum.You should have an ActivManager icon on your taskbar at the top of your screen, if you click on this and click on Control Panel, on the window that appears at...
View ArticleForum Post: Re: ActivEngage2 App on iPad not working
Hi Masu.Thank you for posting on the forum.With regard to the issue you are having, do all of your iPads have the same name? Please could you try and update to ActivInspire 2.0, which can be downloaded...
View ArticleForum Post: Re: Case # 4297718 Pens not working, won't calibrate, flame turns...
Hi Libby.Thanks for posting on the forum.I have reviewed your case which you have provided, I will also contact you via email. Please feel free to reply back to my email.Thanks,AdamPromethean Technical...
View ArticleForum Post: Bluetooth Enabled?
Hi, I wanted to know if this model of Promethean Board has bluetooth connection capability. The serial number is: C1312250272The model number is: ABV578PROLooking forward to your prompt reply. Thank you.
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