Hi Emily.
Thanks for posting on the forum.
Does your SMART Notebook file contain any flash files from the SMART Notebook resources section? If so, there is a chance that this will not import correctly and stay stuck on 99.5%.
If you file does contain this, if you remove it and save or save as a new file name, if you try and import it, does this work?
Also, is the file created within v8,v9,v9.5 or v10 of the SMART Notebook software?
If you have any issues, please do not hesitate to reply back to my post of contact us directly. If you would like to contact us directly, please quote reference number which I have created to help assist with this post. The reference number is: 00430078.
Adam
Promethean Technical Support