Hi Caroline,
Thanks for posting on the forum.
From what you've described in your post, I believe this is still an issue with corrupt flipcharts. It's just a matter of determining what's causing the corruption and/or preventing it from happening moving forward. If you want to send us a flipchart to confirm, you're welcome to fill in a contact form and attach this, please quote reference on the form which I have created for yourself to help assist with this issue. The reference number is 00430077.
This is in our experience something that typically happens when a flipchart is saved. There were improvements made to the way the software saves flipcharts some time ago, so I want to ensure you're relatively up to date. Can you please check your current version of Activinspire in Help- About?- The current version is ActivInspire 2.0.
Can you please also confirm where you're saving your flipcharts- For example, are you saving them to your desktop? To a network drive? To a thumb drive? Sometimes if a thumb drive is not disconnected properly or if there's a connection issue when saving to a network drive the file won't save properly.
Does this tend to happen more often with larger files, or files that have a lot of media stored in the flipchart? There may be an issue with your temp folders, where the file is stored while it's open, and this would tend to affect larger files more.
We'd suggest updating to the latest version of Activinspire if you are not already running version 2.0 and saving to the hard drive, then transferring wherever you need first and foremost. If the issue still persists from there, your answer to the third question may prompt us to clear or look more closely at your temp folders. We expect any changes will not help flipcharts already affected, but let us know if following these suggestions you have issues with flipcharts looking correct before saving and then later not opening.
I hope this information helps, if you have any further questions please do not hesitate to contact us.
Adam
Promethean Technical Support