Hi Katelyn.
Thanks for the reply.
If you could possibly ask the IT/Network administrator to ensure that Flash, Flash for other browsers and Java is up to date and installed and see if the issue persists.
Are the files taken from a USB stick, or emailed to your work computer?
Is it the same flipchart which keeps crashing? Or any flipchart that you have made?
I look forward to your reply.
Adam
Promethean Technical Support
(Case 00427681)