Forum Post: Re: Ratio? Slanted image?
Charity,Not sure what may be causing this, please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact...
View ArticleForum Post: Re: Flipchart issues after newest Activinpire update
Jodie,It seems that the software was updated but the ActivDriver was not updated. To update the ActivDriver, please disconnect all Promethean hardware from the computers.Go to Programs/ Uninstall a...
View ArticleForum Post: Re: ActivInspire - Desktop Mode won't allow me to write.
Kathy,Are you on a Windows or Mac computer? What version driver and ActivBoard firmware is listed in the ActivManager hardware tab? (case# 234237)Thanks!
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Forum Post: Re: Assigning correct answer for equation type questions
I am on 1.7 and 5.8.46 and 5.12 Build 5 and 12.01 B02 but I don't that is where the answer lies. I also tested it with ActivEngage and get similar results that ActivInspire interprets the responses as...
View ArticleForum Post: Re: How to install Activinspire on Ubuntu 12.04 LTS
Ana,This was my situation when I unsuccessfully downloaded Activinspire for Linux. I choose English UK when I downloaded for the first time, and when it failed, I choose English US.Today I borrow the...
View ArticleForum Post: Re: Assigning correct answer for equation type questions
John,Thank you. We will forward this to our Escalations team for review. We will let you know what they advise.Thanks!
View ArticleForum Post: Help! I license key to download the software for my board.
I've had my board for over a year now. My computer crashed, and now I don't have my license key to download the professional edition with my board. There was not a sticker placed on the board either....
View ArticleForum Post: Re: Flipchart issues after newest Activinpire update
Dear Ana,Will Promethean fix the update and include the updated driver so we won't have to uninstall and reinstall the driver?
View ArticleForum Post: Re: Inserting a question into an existing flipchart
I have found the templates, however this is still not working. My question wizard looks totally different than the ones that I am seeing online. I can enter my question and choose what type of question...
View ArticleForum Post: Re: Allow students to navigate the question set
Keith,We raised this suggestion as an enhancement request to the development team to consider implementing into a future release or version of the software. This does not mean that it will be...
View ArticleForum Post: Re: Activinspire crashes when I copy (with Ctrl C or from right...
It is also happening when I try to cut or duplicate ...
View ArticleForum Post: Re: Assigning correct answer for equation type questions
Hi John, You cannot actually set a correct answer for an equation question. The correct answer field is for a teacher to enter the answer for future reference, it has no effect on the results. With...
View ArticleForum Post: Re: Help! I license key to download the software for my board.
Crystal,You can use your ActivBoard serial number and product code to generate another license key. It is case sensitive so if the board serial number are in all caps you will need to input it that way...
View ArticleForum Post: Re: Flipchart issues after newest Activinpire update
Karen.Not every update to the software requires the ActivDriver to be updated as well. We recommend removing any previous drivers before installing an updated version so as not to have issues. Thanks!
View ArticleForum Post: Re: How to install Activinspire on Ubuntu 12.04 LTS
Hari,There seems to be an issue with the Linux download link in UK and US English. We are looking to have this resolved as soon as possible. We appreciate your patience.Thanks!
View ArticleForum Post: Re: removing background from imported object (jpg or pdf)
This is it!!! Thank you!! I didn't even realize the camera tool was for that purpose. Thank you, thank you, thank you!!
View ArticleForum Post: Re: Inserting a question into an existing flipchart
Nicole,Update the software by selecting Help/ Check for Updates. If you receive a proxy error it means that you do not have the administrative rights to update the software and you will need your...
View ArticleForum Post: Re: Inspire 1.7.5x crashing on XP reset default settings and lose...
Amey,It seems the flipchart is corrupt. Not sure what may have caused that but clear the temp files, empty the recycle bin and restart the computer. Some files may not allow you to delete them because...
View ArticleForum Post: Re: Promethean board spiking
Hello,A firmware update may or may not resolve the issue. If you have swapped the pen, USB cable and power supply for the board and that has not resolved the issue, please contact Technical Support via...
View ArticleForum Post: Re: pen spiking
Find your suggestion here:community.prometheanplanet.com/.../19630.aspx
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