Forum Post: Missing "bits" when scrolling pages up and down
When I use the page extender, and then scroll up and down the page I often find that bits of the writing go missing. This causes problems as it is usually short lines such as the vertical line from +...
View ArticleForum Post: activboard power (PRM AB2-01)
Hi, I have recently found an old activ board which I would like to get working, however I have no idea what power supply I need for it. I saw a similar post that mentioned a power cable (PMC...
View ArticleForum Post: Re: ActivExpression2 user validation
Thank you very much for answering my questions Ana, the Named Voting Mode that you mentioned is designed for student/teacher interaction unfortunately and does not meet our requirements for user...
View ArticleForum Post: Re: Light Gray activpens not working
Missy, It seems that the Student Pen may be faulty. Please contact technical support for a possible warranty replacement at http://www.prometheankb.com/ select Interactive Displays/ Contact Us. In the...
View ArticleForum Post: Re: Missing "bits" when scrolling pages up and down
Margaret, So that we may review the flipchart, please contact technical support at http://www.prometheankb.com/ select Software/ Contact Us. In the Existing case field please input number 210793....
View ArticleForum Post: Re: activboard power (PRM AB2-01)
Aidan, So that we may better assist, please contact technical support via the knowledge base at http://www.prometheankb.com/ select Interactive Displays/ Contact Us. In the existing case field input...
View ArticleForum Post: RE: ActivInspire Browser Library
Loretta, Below is the link to the Main resources that you are missing on your home computer. You will save the resources and then import them to your shared resource library. Your password is: n7xvB5Tw...
View ArticleForum Post: Re: Students able to view promethean flipcharts at home?
Brenda, Your students can download the Personal Edition of ActivInspire from the link below. support.prometheanplanet.com/server.php They will need to Register to become members of Planet to download...
View ArticleForum Post: Re: Can't save a flipchart
Hi Jennifer, Please can you close ActivInspire and then navigate to the following location: C:\Documents and Settings\USERNAME\My Documents\Activ Software\ActivInspire\My Resources\My Profiles in here,...
View ArticleForum Post: Re: Activboard not recognizing pen
Hi Lindsey, In regards to the issue you are experiencing, please can you provide a little more information, which version of the driver and firmware are you using (available in the ActivManager)? What...
View ArticleForum Post: Re: Activexpression "No Active Registration Sessions Found" -...
Hi Anja, To check the version of the ActivDriver, you should have the icon in the system tray of your computer. Usually a white box with the Promethean logo inside. If you click on this and then the...
View ArticleForum Post: Re: ActivSDK Download
Hi sakhan83, In regards to your query, all you need to download is the Flash Extension as this will act as the Flash Bridge to enable you to pass information to and from the ActivExpression Devices....
View ArticleForum Post: RE: ActivInspire Browser Library
Okay...I'll try this after work today. :-) Have A Great Day!!
View ArticleForum Post: Re: Printing Slides in Inspire
Which version of the software are you using? Is it updated to the latest version?
View ArticleForum Post: Re: Activboard not recognizing pen
Lindsey, If you are using OS10.8, that is why your pens are not interacting. Our current driver is not supported on that OS. We have a Beta driver available for you to download at the link below. You...
View ArticleForum Post: Re: Activote green light doesn't light
Possible fix for ActiVotes not lighting up (voting). 1. Remove the battery cartridge from the ActiVote Device. 2. Look inside the "shell" of the ActiVote and you should see two gold colored strips of...
View ArticleForum Post: Re: ActivInspire won't open
Hi Graham, You could try running the Microsoft Fix it below, then uninstall and reinstall ActivInspire. Please disable any antivirus you have before doing this and make sure you have full admin rights....
View ArticleForum Post: Re: 500 series boards and functionality with different operating...
Hi everyone, ActivInspire when used with the 500 series board always has two touch points- one to draw and the other to pinch/zoom/drag/resize/rotate etc objects. This is the case with both Windows 7...
View ArticleForum Post: Re: Win7 Driver Issues
www.prometheankb.com, software/ is not a valid URL. (copy and paste so I made no mistakes) I also tried www.prometheankb.com/software. No joy.
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