Forum Post: Re: ActivEngage not finding virtual hub
Andrew, Please ensure that you have selected a Centralized or Distributed Directory (depending on your setup) in the Network Discovery tab in the ActivEngage Server Control. (screenshot below) Also...
View ArticleForum Post: Re: Cannot Enable Multi Touch On 500 Series Board
Bridget, You may be receiving that message because your ActivBoard was not connected when you were attempting to install the Touch Pack. The Touch Pack software needs to detect a touch display during...
View ArticleForum Post: Re: Import PDF to ActivInspire - Fuzzy quality
Aaron, Apologies, I was able to locate the case and we reviewed the flipcharts. We are forwarding this issue to our software developers as an enhancement request for a future release of the software....
View ArticleForum Post: Re: No Power
Holli, To better assist you, please contact Technical Support via the knowledge base at www.prometheankb.com, select Interactive Displays/ Contact Us, in the Existing case field input case number...
View ArticleForum Post: Re: Speaker
Holli, Does the surround sound option show up in the Audio playback tab on your computer? Are you on a Windows or Mac? How are connected to the surround sound in your room? (case# 209928) Thanks!
View ArticleForum Post: Re: ActivExpression Firmware
Dave the link for the firmware version you require is below. Your password is: X4CTkK9E Name: V9.01_0006.zip Size: 54.84 KB Expires: January 08, 2013 Download: www.promsendit.com/download Thanks!!
View ArticleForum Post: Re: Active inspire tools
Hi Josh, Iif you are in the latest version of the software you can right click on top of the letter and choose the convert to text option. Under the tools menu there is also handwriting recognition...
View ArticleForum Post: Re: ActivInspire Crashes Unexpectedly
Danette, Once you have run the repair on disk permissions and restart the computer, Uninstall all Promethean software, restart the computer again and install the software from the Support page on...
View ArticleForum Post: Re: Same Problem
Hello,ActivManager is the Promethean icon, on your system try by the time, on Mac it is at the top near your Airport icon. Below is a screenshot of what it looks like. (case # 210078) Thanks!
View ArticleForum Post: Re: Activeboard no longer working as touchscreen
Hello, It seems that the USB cable is not being detected by the board, this is why the flame won't light up and the touch and sound features won't function either. As Kylie suggested, please ensure...
View ArticleForum Post: Re: ExamView importing to ActivInspire
It's too bad because Examview is a wonderful test generator (especially for math with it's dynamic content generation and graphs) . You can export Examview 4 tests to XML and then import to...
View ArticleForum Post: Re: Can't save a flipchart
Jennifer, Is this happening to other documents, for example a word document? (case# 210290) Thanks!
View ArticleForum Post: Re: ActivInspire 1.6 Issue
Tanya, This is not an issue we are aware of, you are correct it was an issue in a much earlier version of the software. It seems that the flipchart is corrupt. Please forward us the flipchart via the...
View ArticleForum Post: Re: ActivExpression2 user validation
Hello, To answer your first question, a maximum of 500 Total devices can be registered to one hub. Having other devices registered to the Hub (like an ActivSlate) will count against the Total Maximum....
View ArticleForum Post: Re: Is there an option to change colors on the excel spreadsheet...
Doug, The colors are set by default and there is not a way to change them, we will forward this request to our software developers as an enhancement for a future release of the software. (case# 210426)...
View ArticleForum Post: Re: Profiles disappearing from ActivInspire
Rick, Try clearing your cache, cookies and browsing history from your web browser, close out and reopen it and see if you still receive the error. You may also want to try another web browser if it...
View ArticleForum Post: Re: Property Browser/Multimedia
Kay,To change the location of the video, click on the video (the marquee handles will appear) and move it where you want on the flipchart. The Multimedia option will show up in your Property Browser...
View ArticleForum Post: Re: Print out of online tutorials?
It seems to be an issue with that particular web browser, we were able to get the print icon to appear in Firefox. Thanks!
View ArticleForum Post: Light Gray activpens not working
My student pens (light gray) quit working today during the middle of a spelling sort. The dark gray pens continue to work. Any suggestions? Thank you
View Article