Forum Post: Re: Can we use our hands to interface with the Promethean Board
Hello Jamel,Your case reference number is : 00439776.To use the finger to interact with the ActivBoard your ActivBoard will have to be one of the follow ActivBoard 500, ActivBoard Touch or ActivPanel...
View ArticleForum Post: Re: Touchscreen will not connect
Hello,Your case reference number is :00439777.You mentioned that another laptop works fine with the ActivBoard, this will mean that the ActivDriver on your computer may be out of date. Please download...
View ArticleForum Post: Re: displaying upside down images or multiple images
Hello,Your case reference number is :00439778To resolve the issue with displayed imaged been upside down this will depend on the model of the projector.enter the Menu > Installation 1 >...
View ArticleForum Post: Re: Microsoft Office 13
Hello,Your case reference number is :00439780.This is currently with our software development department, we do not know if or when a solution will be released however, we have now added this case to...
View ArticleForum Post: Re: Problem downloading ActivInspire on Mac
Anthony Green thank you so much this really helped
View ArticleForum Post: Re: Bluetooth connection
Jarrad,Is there a plan to fix this in future driver updates? I would wait a month before visiting all the computers I have issues with. Or, is this just going to be the way of life for those of us...
View ArticleForum Post: Re: Pens wont work
hi, thanks a lot. the interactive worked super. Well done for the great job.
View ArticleForum Post: Re: ActivInspire won't open/keeps crashing
Hi Michael,Thanks for your comment.Case 00441007 has been raised, should you need to contact us directly.Please ensure first that you have the latest Flash and Java software updated. Visit the...
View ArticleForum Post: Availability of PRM-35 remote (DLP-Remote)
I need to purchase some replacement remotes for our whiteboards and the one we have previously used is the DLP-Remote which works with the PRM-35, UST-P1 and EST-P1 projectors. Unfortunately (and...
View ArticleForum Post: pens not working
yesterday the flame did not lit and I did as you told me and it wortked perfectly. Now today the pens did not work and when I tried other pens, they did not work as well. I calibrated the board and...
View ArticleForum Post: Re: Activ Hub Not Recognized
What are the directions for updating ActivDriver. I'm a bit lost.Thanks, Brenda
View ArticleForum Post: Re: Ubuntu 14.04
As Promethean doesn't care about its users (at least Ubuntu users), here's my help:Installing ActivInspire and ActivBoard and all that stuff: 1. Install Kernel headers:$ sudo apt-get install...
View ArticleForum Post: Re: Availability of PRM-35 remote (DLP-Remote)
Hello Nick,Your case reference number is 00441279 should you need to contact us about this.The DLP remote is not obsolete as PRM-35, EST-P1 and UST-P1 projectors are still been manufactured, our...
View ArticleForum Post: Re: Registration problems
Hello Robin,Your case reference is : 00441280 should you need to get in touch with us.Article 10902 refers to updating the ActivDriver and the article is still up on www.prometheankb.com. Please visit...
View ArticleForum Post: Re: pens not working
Hello Claudia,Case reference 00439775 is still open for you.Please could you inform us of the version of the ActivBoard firmware which can be found in the ActivManager > Control panel > Hardware...
View ArticleForum Post: Re: Ubuntu 14.04
Hello,Thank you very much for this information. Please be assured that we do care very much about all of our customers, and support for 14.04 is currently being worked on in ActivInspire.You may be...
View ArticleForum Post: Re: ActivInspire won't open/keeps crashing
Hello Franklin,I did try with a different user (with admin rights) on my computer...from the onset I noticed the activmanager icon displayed. The program launched and it worked...but only that one...
View ArticleForum Post: Using the Ticker with Microsoft's Horizontal Page Extender
I have a teacher on my campus who likes to use Microsoft's horizontal page extender. Basically, she can move items like the Active Inspire screen off her desktop to the right, and it will appear on the...
View ArticleForum Post: Re: ActivInspire won't open/keeps crashing
Hello Michael,The ActivManager (icon) do not need to be there for ActivInspire to start-up so this really have nothing to do with it.Did you download ActivInspire from www.prometheanPlanet.com?Please...
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