Forum Post: Re: Parts for an abv578pro board.
Hi Jeff.Has the electronics board been damaged at all previously and this why you require a replacement? What issue are you experiencing with your 578PRO ActivBoard? Have you been in touch with...
View ArticleForum Post: Re: Board Stopped Recognizing Pen
Hi Andy.Thanks for testing all of these different steps.I would recommend at this point getting in touch with Promethean Technical Support directly either by calling and quoting your reference number...
View ArticleForum Post: Re: ActivInspire professional (current version) on Windows 8...
Thank you for this answer. I had a problem with my ActivInspire and Panasonic Elite Panaboard UB-T580. Every time I touched the board the only tool I could use was the selection tool. I changed the...
View ArticleForum Post: Active inspire calibration turned off
Just a query with regard to turning on the calibration tool. It is switched off on the desktop and I cannot calibrate the board for the pen to work.Any suggestionsThanks
View ArticleForum Post: Pen isn't recognized-- can't seem to get ActivDriver
I just had my school system's tech person install Active Inspire software, but they did not install driver. I believe this is why my pen won't work. I tried to install a driver myself, but still no...
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Forum Post: Re: Projector Does Not Fill Board (PRM-20 w/ Activeboard 387 Pro)
Thank you for your response, Adam! I made sure the Keystone was set at "0." I'll attach the images for normal, true and full below. Normal:True:Full:
View ArticleForum Post: Re: Flipchart
Hi AdamThanks for the speedy reply.School does not start till next week so I will check when I'm back in. I usually save on to my hard drive but it is possible that it has saved to my pen stick rather...
View ArticleForum Post: Re: TV connection
Hi,As for How I am trying to connect to the TV's -- I have no idea. That was the reason I was contacting you. I was hoping that I could just use the cable coaxial cord. I don't even think that is...
View ArticleForum Post: Re: No Activhub Hardware is connected
We are having the same problem. Upgraded computers to Windows 8.1 Enterprise over the summer. Could this be the cause? I am also unable to register any devices - the window that comes up when I try...
View ArticleForum Post: Re: ActivInspire will not update to ActivInspire 2.0
Hi Brad,Are you running Windows? If you are, look at the information on this link:support.microsoft.com/.../834484It describes the cases when error 1603 occurs. The most likely reason is that you...
View ArticleForum Post: Re: Mac Air 10.9.4 Active Inspire does not launch
Hi Cathy,I'm sorry you ran into this issue. It seems there is an issue with SSL on your machine. I would suggest the following:Uninstall ActivInspire - Go to the Finder and search for...
View ArticleForum Post: Re: Flipchart
Hi Beckie.Does this still happen when you open any flip chart that you have saved recently? Or just the in particular file?AdamPromethean Technical Support(Case 00421366)
View ArticleForum Post: Re: Active inspire calibration turned off
Hi Clare.Thanks for posting on the forum.If your calibration option is grayed out on the ActivManager icon on your taskbar this means that there is no connection between your computer and the...
View ArticleForum Post: Pen not working- can't seem to get ActivDriver
I just had my school system's tech person install Active Inspire software, but they did not install driver. I believe this is why my pen won't work. I tried to install a driver myself, but still no...
View ArticleForum Post: Pen not writing- Need help with getting ActivDriver
I just had my school system's tech person install Active Inspire software, but they did not install driver. I believe this is why my pen won't work. I tried to install a driver myself, but still no...
View ArticleForum Post: Re: How to
Hi Jo.Thanks for posting on the forum.Please be advised that the ActivPrimary and ActivStudio software is no longer supported since the launch of ActivInspire.What you should be able to do is to copy...
View ArticleForum Post: Re: MacBook Air with Mavericks and the ActivBoard
In response to Anne's issue -- my recommendation would be to ensure that you are on the latest version of the Promethean driver and AI software, and that you have at least 4GB of RAM in that old MacBook!
View ArticleForum Post: Re: No Activhub Hardware is connected
I'm having the same issues stated above, but when I go to search for the article 10902, it does not come up.
View ArticleForum Post: Re: Incorrect Text Display
This was the answer I received in an e-mail that worked!When you follow these steps, it seemed me that I hadn't changed anything, that it was the default setting. However after restarting the computer...
View ArticleForum Post: Re: Activate ActivInspire Software
Hi Adrian,Start ActivInspire, go to Help/About and then click Register. You should be able to enter your activation key there.Regards,Fernando
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