Forum Post: Re: Help File Empty
Hi Gene,For some reason your Mac was configured to open .htm files using Word by default. When you made Firefox, and then Chrome, your default browser, that reconfigured the default for opening .htm...
View ArticleForum Post: Re: ActivInspire won't set as default to open flipcharts
Hi Jessica.Thanks for posting on the forums. To change the default program to open .flipchart files please try the below:Right click on the flip chart that you wish to be opened by ActivInspireClick on...
View ArticleForum Post: Re: ActivBoard No Longer Connects to Computer
Hi Richard.Thanks for posting on the forums.Please help to clarify some information so we can best find a solution as to why this is happening.What projector model are you using?What cable are you...
View ArticleForum Post: Re: Incorrect Text Display
Hi,Thanks for both posting on the forum.With regard to this issue, I believe it is related to the flip charts originally being created on a computer with a larger screen resolution. As the Surface pro...
View ArticleForum Post: Re: PRM-20 projector problems
Hi Misty.Thanks for posting on the forum.I've created a Promethean technical support case should you wish to contact us directly regarding this projector issue. Your case reference is 00420863.Please...
View ArticleForum Post: Re: Connection errors
Hi Matt.Thank you for posting on the forum.What model of projector do you currently have? Please check the cabling from your computer/laptop to make sure that it is plugged in and secure. Please follow...
View ArticleForum Post: Re: TV connection
Hi,Thanks for posting on the forums.How are you trying to connect to the TV's?What projector model do you have?Do you have any connection panels or wall boxes connected with your ActivBoard at all? If...
View ArticleForum Post: Re: Projector not turning on?
Hi Lauren.Thanks for posting on the forum.With regard to the projector, what model of projector are you using?Do you see the projectors splash screen display on to the board at all? If you do, please...
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Forum Post: Re: Vertical Handwriting Recognition
Hi Jeremy.Thanks for posting on the forums.Currently there is no way of getting the handwriting tool to work when writing vertically. You can however write normally, and once finished, select the...
View ArticleForum Post: Re: Working from Home
Hi Kevin,You can always install and use the ActivInspire Personal edition on your home computer. It's free. The Personal edition does not have all the features the Professional edition has. However,...
View ArticleForum Post: Board not working with Windows 8
I recently upgrade my computer and now it seems that my Promethean board is not compatible with my new operating system. My computer can be hooked up to a regular projector fine, but when the board is...
View ArticleForum Post: Re: ActivInspire and ActivManager Still a Red X
I have just now received a new usb to activboard cord. I have plugged it in and in the device manager it does recognize the board (no big yellow triangle), and yet when I try to run the config, it says...
View ArticleForum Post: Re: Using extended display instead of a mirrored display
Well I did not have to recalibrate the board, but for future reference it will have to be done. Is there any solution for the points to appear? The only one that shows up is when I have to press an...
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Forum Post: Projector Does Not Fill Board (PRM-20 w/ Activeboard 387 Pro)
Over the summer, I upgraded the operating system on my MacBook Air to Mavericks (OS 10.9.4). When I returned to school and plugged in my connected the projector to my laptop, the image no longer fills...
View ArticleForum Post: Re: Board Stopped Recognizing Pen
Adam,Installed new driver - same problems persist.Changed cord - same problems persist.Reset the ActivBoard - same problems persist.Tried a different working pen - same problems persist.Looking for an...
View ArticleForum Post: Re: Error Message 1603...
Hi Jennifer,Are you running Windows? If you are, look at the information on this link:support.microsoft.com/.../834484It describes the cases when this error occurs. The most likely reason is that you...
View ArticleForum Post: Parts for an abv578pro board.
Does anyone have a broken or damaged abv578pro board?I am looking for one of the circuit boards inside the board.I need a Main Pen Electronics Board PCA-5668000A(2).I have found them onlne for €345.88...
View ArticleForum Post: Re: Board not working with Windows 8
Hi Victoria.So we could have a better understanding of the issue that you are experiencing, please could you help clarify some information?-What is the ActivBoard Model you are using?-What model of...
View ArticleForum Post: Re: Using extended display instead of a mirrored display
Hi Frank.What operating system are you currently using?What model of Activboard are you using and also the driver version? You will have an ActivManager icon on your taskbar, please click this and...
View ArticleForum Post: Re: Can't download activinspire software onto my new macbook
Hi Amanda.What error are you receiving? Please could you provide a screenshot?I've created a technical support case to help assist you with this issue. Should you wish to contact us directly please...
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