Forum Post: Flame not lit, Control Panel missing, and pens not working!!!!
I am the tech person for my school and several boards are having the same issue. These are all relatively new boards (installed less than 2 years ago). What I have noticed is that none of the boards...
View ArticleForum Post: Re: recovering Activation key used to install ActivInspire on a Mac
Hi UrsulaThe license agreement can be found inside the ActivInspire software itself under Help>about. Or alternatively if you go to www.PrometheanKB.com and search for article 10729, this article...
View ArticleForum Post: Always on top toolbox.
Does anyone know if there is a way to keep your tools always on top, above everything else? The problem i'm encountering is attempting to use desktop annotate while running a Powerpoint full screen....
View ArticleForum Post: Re: The pen is unstabil
(Case 00415123) Hello Jonas, Updating the ActivDriver in use with the computer is one step we recommend in troubleshooting this behavior at the board. The up-to-date ActivDriver, Version 5.10, can be...
View ArticleForum Post: Re: ActivInspire and ActivManager Still a Red X
(Case 00414816)When completing the USB connection between the upper left corner of the board and the computer, doe the computer give any indication that a driver is attempting to load? Any such...
View ArticleForum Post: Re: Flame not lit, Control Panel missing, and pens not working!!!!
Hi Adrian.Thank you for your reply.Could you please remove the USB cable from your computer which is connecting to the wallbox, and also power off the ActivBoard at the main power socket. Ensure that...
View ArticleForum Post: Re: Always on top toolbox.
(Case 00416195) If the computer in use is Windows-based and using a 32-bit version of Office 2007 or 2010, we would recommend the use of the Promethean ActivOffice Plug-In for Microsoft PowerPoint,...
View ArticleForum Post: ActivOffice in Extended View
When using ActivOffice in extended view I can start the slide show on the board but the toolbox stays on my computer screen. Any ideas on how to fix this so that the toolbox appears on the slide show?
View ArticleForum Post: Cable TV
The installers told teachers that we could hook the cable TV in our classrooms to the Promethean Board. Does anyone know how to do this?
View ArticleForum Post: Pens
I cannot use my pen at all on my promethean board. The flame turns red every time I try to use the pen. I have updated the active inspire software when prompted and unplugged the board from the wall...
View ArticleForum Post: Flip chart will not open
I recently created a flip for back to school. I saved to the desk top. It has a grey X through it and every time I try to open it, it just opens a new untitled flip. I checked the properties and it...
View ArticleForum Post: Advance slides in PowerPoint
My board is fully functioning, with one exception.... When trying to advance slides in PowerPoint, the board does not respond to the pen. I am using a MacBook Pro with an updated OS. When using...
View ArticleForum Post: MacBook Pro not connecting with Activboard.
MacBook Pro running a 2.2 Intel Quad Core, with OS X 10.9.4. As far as I can tell, drivers are up to date. Board works fine with a PC when we hook it up, nothing with the MacBook Pro. Ideas?
View ArticleForum Post: Re: ActivOffice in Extended View
Hi Yanitza.(Case 00416614)Thank you for posting on the forums.With the specific issue that you are experiencing with Promethean ActivOffice and the tool box not being able to "move" over to the...
View ArticleForum Post: Re: Cable TV
Hi TerriThanks for posting on the forum.Depending on the projector model that you have and the connections, you can connect the cable TV box directly into your projector to display TV on your...
View ArticleForum Post: Re: Help File Empty
Hi Gene.Thank you for posting on the forum.With ActivInspire 1.8 and below versions, the help files will only load in Internet Explorer and not Google Chrome or Firefox. However this issue has been...
View ArticleForum Post: Re: ActivInspire and ActivManager Still a Red X
Hi Alisha.Thanks for your reply.With regard to the issue you are having, have you tested another USB cable at all? If possible use another USB cable from a working ActivBoard and see if this works. We...
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