Forum Post: Re: MAC 10.9.3
Hi UrsulaThanks for posting on the forum.To fix this issue, you will need to change your gatekeeper settings on your MAC.To change the Gatekeeper Settings please follow the list of steps below:1.Open...
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Forum Post: Re: Pens
Hi Ashley.Thanks for posting on the forum.I have created a Promethean Technical Support case to help assist with this particular issue that you are experiencing should you need to contact us directly....
View ArticleForum Post: Re: Flip chart will not open
Hi DemetriusThank you for posting on the forums.The flip chart that you have recently created, has this been created inside ActivInspire? If so, please could you confirm the version of ActivInspire, to...
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Forum Post: Re: Advance slides in PowerPoint
Hi Jessica.Thanks for posting on the forum.With regard to the issue of the advance slides in Powerpoint, are you using an extended desktop at all? it sounds like there is a setting within Powerpoint...
View ArticleForum Post: Re: MacBook Pro not connecting with Activboard.
Hi Shannon.Thank you for posting on the forum.So we can help assist with this issue you are experiencing on your Mac computer please could you confirm what driver you are using? You should see the...
View ArticleForum Post: Re: Cannot open activmgr on MacBook Air
Hi Albert, Your most welcome, please let us know if this has helped fix the issue that you're experiencing. Kind regards,AdamPromethean Technical Support(Case 00417045)
View ArticleForum Post: Activtable won't update.
When I try to update on the table to 1.4 it downloads and then gets stuck on the loading screen forever. I have tried it 3 times and the same thing happens every time. Is there a way to fix this?
View ArticleForum Post: No Activhub Hardware is connected
I am trying to use my Activ Expressions using a self paced question activity, but everytime I press the start button I see "No Activhub Hardware is connected." The problem is my Activhub is plugged in...
View ArticleForum Post: Mac Air 10.9.4 Active Inspire does not launch
Drivers are updated, Java is updated, Flash is updated. Permission to run granted from security in system settings. permissions checked and fixed. None of these resolves the issue encountered with...
View ArticleForum Post: Re: Help File Empty
Update: I upgraded to AI 2.0, restarted my Mac, tried opening Help> Contents again and the same thing happened, trying it with Chrome. Then I opened Firefox, made it my default browser (didn't...
View ArticleForum Post: Re: Browsers not sliding away
Update: I'm still seeing this occur, although not as frequently as in the past. Now I'm running AI 2.0, and my Java and Flash clients are the latest. Just now it happened again, and I finally had to...
View ArticleForum Post: Re: iPad Bluetooth + ActivInspire?
Our school uses 2 different options. 1. Apple TV and 2. Reflector software It's a personal choice depending on the user but the Apple TV is $99 while Reflector is only $12.99...
View ArticleForum Post: Board not responding to touch
My Promethen board was installed this summer. I am able to view what I am doing on my computer on the Promethean board. However it is not responding to my finger touch or the pen touch.What am I doing...
View ArticleForum Post: Switching Activ inspire to Active Primary
I first indicated I was familiar with Activ Primary only to realize I clicked on the wrong thing. How can I switch to the other option?
View ArticleForum Post: Re: MacBook Pro not connecting with Activboard.
Hi Adam. The version number is Version 5.10.14.The ActivBoard I am using is an ActivBoard Touch. The Product Code is ACTIVBOARDTOUCH88. The Serial Number is C1307110400.My Mac is still not...
View ArticleForum Post: Re: iPad Bluetooth + ActivInspire?
Apple TV connects to the projector part of the board with HDMI cable. If there is NOT an HDMI port then can get a VGA convertor (we found one for $30 on Amazon). The Apple TV is connected instead of...
View ArticleForum Post: Cannot run ActivInspire!!! Please help:(
I have downloaded activeinpire on a new computer (as I have done a few times before) and when I go into the downloads and click on it to run it I get the stupid "windows cannot open this file" box. It...
View ArticleForum Post: Re: MacBook Air with Mavericks and the ActivBoard
Thank you Deborah for asking this question. i have the exact some problem happening to me. I updated my computer to Mavericks and it has caused a lot of problems. My apple macbook was 10.6 and its now...
View ArticleForum Post: Re: MacBook Pro not connecting with Activboard.
Hi Shannon,Thanks for your reply.Please try the following steps to eradicate the issue:Re-seat the USB cableTest a different USB port on the ComputerConnect the computer directly to the ActivBoard,...
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