Forum Post: Stilhaus Kitchens Complaints
What a great forum this is best forum I have come across. Full of valuable information.
View ArticleForum Post: Re: Board Stopped Recognizing Pen
Andy,Thanks for letting us know! In order to be able to click the upgrade button, you will need to be logged into the computer as an administrator. Once that has been done, you should be able to click...
View ArticleForum Post: Re: PRM- 25 Projector color cycle error-
Nagarajan,Thanks for letting us know! If the projectors are known to be out of warranty, then you have two options.1. You can contact Promethean Technical Support by phone, and then request an...
View ArticleForum Post: Re: Setting correct answers to equation questions
Michael,Thanks for posting to the forums. We have created support case number 379456 to support this issue if you want to call in about the problem. If we need to do this, please contact us on the...
View ArticleForum Post: Re: Pen Not Working on Mac Book Pro Mavericks
Ian,Thanks for letting us know about your issue. Can you please provide your board serial number to us? Also, please be advised that our software and driver are not 100 percent compatible with the...
View ArticleForum Post: Re: ActivExpression Randomization
Hi Susan.Case reference 00379479 has been created should you need to contact us directly regarding this issue.Please could you confirm the version of ActivInspire that you are currently using? Please...
View ArticleForum Post: Re: Screen Recorder - Error 15
Hi Clare.Case 00379485 has been created should you need to contact us directly regarding this issue.Please could you advise if you are trying to record full screen or just an area? Have you loaded up a...
View ArticleForum Post: Serial Number not working to download Activinspire
The serial number on my promethean board is not working to download activinspire.How do I get this fixed?
View ArticleForum Post: Re: Serial Number not working to download Activinspire
Hi Emily.Case 379680 has been created should you need to contact us directly regarding this issue.With regard to this issue, where are you entering your Promethean ActivBoard serial number? To download...
View ArticleForum Post: Re: Pen Not Working on Mac Book Pro Mavericks
Ian,Thanks for letting us know. We see that you have an ABV378PRO board model. For this model board, and your Mavericks OS, you will need to use our latest driver. We will include a link for you to...
View ArticleForum Post: flipchart not working
My flipchart will not work properly when I use a different computer. It is a drag and drop calendar. All software is updated to the latest version. I have checked the flipchart on a different computer...
View ArticleForum Post: Re: ActivStudio and v5 drivers
Gerard,Thanks for letting us know about your issue, and for posting on the forums! This watermark is shown when the software is not detecting the board's connection, with the driver that you have...
View ArticleForum Post: Re: Dual user mode has stopped working properly
Yes, there is no change, though we've tried every set-up we can think of. I was hoping that Promethean might have something in the works to solve the problem.
View ArticleForum Post: How do you get multi-touch on a Mac Book Pro?
Hello,I recently installed a ActivPanel Touch 70", the user wanted to use his Mac Book Pro, however, multi-touch would not work, I had set the Inspire setting to support touch and stylus and operating...
View ArticleForum Post: Re: Driver for ActivPanel Touch
ChrisB,Thank you for posting to the forums! There is no driver required to use the ActivPanel Touch for Windows. The only requirement is that you are using Windows XP SP3 or higher. What is your...
View ArticleForum Post: Re: How do you get multi-touch on a Mac Book Pro?
ChrisB,Thanks for posting to the forums about your question. The ActivPanel Touch only supports multi-touch events on a Windows XP or higher operating system. The Mac environment is not officially...
View ArticleForum Post: Re: Dual user mode has stopped working properly
Janine,Thanks for letting us know. We'd like for you to call in to our technical support phone line so we can help you resolve this issue more effectively. Your case number to call in is 375964. If you...
View ArticleForum Post: Re: flipchart not working
Charlotte,Thanks for posting your question to the forums. What is not working correctly when you change computers? Just let us know, and we will try to help. If you could please attach the flipchart in...
View ArticleForum Post: Re: Board Stopped Recognizing Pen
Andrew,Thanks for letting us know. We'd also like for you to upgrade your driver to the latest version. Please tell us whether your version of Windows Vista is 32 bit, or 64 bit, and then we can send...
View ArticleForum Post: Re: poor image on promethean board
Hello,Case 380692Normally when you have a problem with a dim image it is related to accumulation of dust inside the unit. However if an optical clean has been performed in this unit then the image...
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