Forum Post: Re: Video player issues
I did find a reason that some files DO open in VLC player, as I desire, and why others do not. Â It appears that all mp4 video clips will automatically play in the ActivInspire player no matter what one...
View ArticleForum Post: Re: Board Stopped Recognizing Pen
Andrew,Thanks for letting us know! We'd like for you to take a look at the following website: www.prometheankb.com. Once there, please search the top right hand corner for the following article:10360 –...
View ArticleForum Post: Re: Err 1638 need help
Thank you Jonathan for instructions. I did try these steps, however, when I touch a pen, even a new pen, to the board it kicks out of ActivInspire.
View ArticleForum Post: Re: Activ Hub Not Recognized
Did you find out how to update the ActivDriver? Â This has happened to me as well. Â Now, my activotes will not work!
View ArticleForum Post: poor image on promethean board
I have a promethean board working since 2007. it is used every day, but recently the image projected is dull and unclear from the back of my classroom.The bulb has approx 700 hrs done and therefore...
View ArticleForum Post: Re: Activ Hub Not Recognized
Hi Rebecca & Shelley.(Case Ref: 00379108)To download the latest ActivDriver please go to this link to download. From here, please choose which operating system you have and download.Once installed,...
View ArticleForum Post: Re: poor image on promethean board
Hi Valerie.(Case 379103)I believe you have been in touch through the technical support KB form since this was originally posted.We will handle any issues you have through this case already via email....
View ArticleForum Post: Re: Video player issues
Hi Eliza.(case ref: 379070)I will add this information to the existing enhancement which we have opened for yourself.Thank youAdamPromethean Technical Support
View ArticleForum Post: Re: import PowerPoint as object in activeinspire studio
Hi Reda.Case 00379118 has been created should you need to contact us directly regarding this issue.Please could you confirm the version of ActivInspire that you are currently using? To find this...
View ArticleForum Post: Cursor in Tablet mode for ActivPen
In the ActivManager tab "Pens", one can specify a pen mode: either Mouse or Tablet.When "Tablet" is chosen, every click from the ActivPen shows an animated cursor (some ripple effect. Can this be...
View ArticleForum Post: Active Primary to Active Inspire upgrade, no longer free?
Hello,  I have recently joined a primary school and have found that they are still using xp and active primary on their promethean boards.  I have read that the free upgrade to Inspire ended in 2012,...
View ArticleForum Post: Re: Installing resource pack onto mac
Hi, Sorry for posting again about this but I am really having trouble. I have tried since with an active inspire cd rather than downloading and still this has failed. It said it is only compatible with...
View ArticleForum Post: Re: Having many problems with newest version on ActiveInspire
NO!!!! As music teachers, one of the BEST things about inspire software over using Powerpoints is that the music DOES continue to play when the screen is changed. We can make the word size large enough...
View ArticleForum Post: Re: PRM- 25 Projector color cycle error-
Nagarajan,Thank you for posting this question to the forums! We'd like for you to take the power cable out of the back of each projector having this issue. Let the machines sit for 2 minutes, and then...
View ArticleForum Post: Re: PRM -35 DLP Projector, remote control not working the projector
Ito,Thank you for posting to the forums. Is the projector remote control draining batteries? Is it sending a signal at all to the projector? Please if possible turn the lights off in the room, and make...
View ArticleForum Post: Re: pen not communicating with board
Susan,Thank you for posting to the forums. Does the Activmanager report that no Activboard is connected, when you try to calibrate the board? Please provide your driver and firmware versions, which can...
View ArticleForum Post: Re: Active Primary to Active Inspire upgrade, no longer free?
Ewan,The free upgrade promotion did end in 2012. You can still upgrade to Activinspire by purchasing the software, or by using a hardware verification method to generate a new activation key for your...
View ArticleForum Post: Re: Installing resource pack onto mac
Claire,We'd rather you download the latest version from PrometheanPlanet.com and try with that copy. When you used the downloaded installation file for Inspire for your computer, what is the error? Can...
View ArticleForum Post: Re: Cursor in Tablet mode for ActivPen
Pierre,Thanks for posting to the forums! This is actually a feature of the Windows operating system, and not of any software that was installed associated with Promethean hardware or software. But, we...
View ArticleForum Post: Re: Having many problems with newest version on ActiveInspire
Midge,Thanks for letting us know! We will add this as an enhancement request as well!Thank you for your post.
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