Forum Post: Re: ActivInspire video issues with Windows 8.1/Surface Pro
Hi.Your case reference number should you need to contact us directly regarding this issue is 00380712. This is usually seen where text is "cut off" when flip charts have been created on a different...
View ArticleForum Post: Re: Windows 8.1
John,Thank you for posting to the forums! What is your current driver version? You can find this by looking in the system tray next to the clock for the white icon with the orange background. Please...
View ArticleForum Post: Re: Windows Server 2008 ??
Sriram,Thank you for posting to the forums. We are unable to support the use of desktop virtualization platforms for our software. If you are able to get it to work, then that is wonderful. If it does...
View ArticleForum Post: Re: Dual User Pens not working
Hello Brenda,Please could you inform us of the ActivInspire version that you have, the ActivDriver version and also the product code of your ActivBoard.Were you able to use dual user in the past with...
View ArticleForum Post: Re: Problem with registering Activote handsets
Hi Paul.Your case reference should you need to contact us directly regarding this issue is, 00380876.The issue you have reported sounds like the driver needs to be updated. Please update from this link...
View ArticleForum Post: Re: Activote handset registration
Thank you for your advice Adam - will give it a go!
View ArticleForum Post: Re: How do you get multi-touch on a Mac Book Pro?
ChrisB,You are welcome! Unfortunately we do not yet have an estimated time of availability of multi-touch on Mac interfaces for this board type. But, please keep an eye out on the forums, and on...
View ArticleForum Post: Re: Missing question templates?
Can you post an updated file link? I am having the same problem.
View ArticleForum Post: Re: ActivInspire 1.8
Samantha,Thanks for posting your question to the forums! We recommend that you update to the 1.8 version of Activinspire no matter which type of Activboard model you are using. Please let us know if...
View ArticleForum Post: Re: Resources Download
ChrisB,Thanks for posting to the forums! We have created support case #382196 to support this issue. If we need to call us directly about this issue, please contact us on the phone line listed at...
View ArticleForum Post: Re: Images without background
Hello Rolling Stone,We'd love to help! Can you please reply to this post with a copy/link of the flipchart that you are working with so that we can try as well?Thank you,
View ArticleForum Post: Re: Board not connecting through the usb cable
Hello Garethmc,Thanks for posting to the forums Garethmc! Our hardware should work properly with USB3.0 chipsets. Can you please tell us exactly which problem you are having with your board?Thank you,
View ArticleForum Post: Re: Windows Server 2008 ??
My setup is a little different in that each room has their own server so the teacher does not lose having a DVD-RW and full driver support for their iPad or printer. I have had a few instances where...
View ArticleForum Post: Re: Board not connecting through the usb cable
Garethmc,Thank you for posting your note, GarethMc. We'd like for you to contact us directly about your issue. If you can do this, contact us on the phone line listed at...
View ArticleForum Post: Re: EST-P1 Projector Loses Freeze Screen
Jorge,Thanks for posting your note to the forums! We were unable to replicate this issue here with our EST-P1, but at our best guess, we think the projector may be reacting to a screen saver either...
View ArticleForum Post: Re: Images without background
Rolling Stone,Thanks for your reply! We think we understand what you are looking for. You have several options in Activinspire.1. You can bring up an image that you want to remove the background from,...
View ArticleForum Post: Re: Pens not working with the board
Hello,We have open a case for this case ref: 00382872We will send you an email to resolve this issue.Kind regardsFranklinPromethean Tech Support.
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