Hi Susan.
Case reference 00379479 has been created should you need to contact us directly regarding this issue.
Please could you confirm the version of ActivInspire that you are currently using? Please launch Inspire and click on Help>About, and this information will be in the bold text.
Please could you also take a screenshot of the issue that you are experiencing with ActivInspire with your device registration?
Have you tried to clear all of the devices and re-register them to see if the issue repeats?
You can reset your ActivHub by going to Device registration and click on 'ActivHub' and the option 'Clear' will appear. This will wipe any pre-existing information related to the individual ActivExpression devices.
When registering devices, are you allowing the Expressions to have end user naming? If so, is this currently set to 'Numeric'? Or 'Any Characters'?.
I look forward to your response.
Adam
Promethean Technical Support.