Forum Post: Re: Projector not turning on
(Case 00371520) We would advise reporting those results to Our Technical Support Team, who can be contacted either by phone or by an e-mail submission to our Knowledge Base, with the serial number of...
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Forum Post: Re: Activinspire not registering hub.
(Case 00364383) Lois, In general, the ActivManager icon will be located close to where the time and date are displayed on a computer’s desktop. In Windows, this will be in the system tray to the lower...
View ArticleForum Post: Re: Board dropping off - sudden removal
(Case 00371987)Hello Ellen,Kindly confirm the version number of the ActivDriver installed on the computers in use, as well as to what model of board the computers in question are connecting.Also, If...
View ArticleForum Post: Re: Import PDF files into ActivInspire
(Case 00350391)Hello Francisco,Is the crashing occurring when importing any PDF, or when only a certain PDF or PDFs are being imported? Does logging into the computer with a different user account...
View ArticleForum Post: Re: Random Unfreeze
(Case 00372212)Hello Steve,Kindly confirm the model of projector in question and whether the freezing of the screen was done from that piece of hardware or some other piece of hardware or software in...
View ArticleForum Post: Re: Missing question templates?
(Case 00372215)Esther,Here is a link to the Core Resources:Your password is: sOl1V3DOName: InspireCoreResources.as4aSize: 86.36 MBExpires: April 07, 2014Download: promsendit.com/download
View ArticleForum Post: Re: activinspire isn't opening
(Case 00371080) Kindly follow these instructions to remove all elements of the ActivInspire application including the licensing information from the Mac. Therefore you will need to have your...
View ArticleForum Post: can only view flipcharts in page browser
A teacher has some flipcharts that he can only see the writing (either text or pen) in the page browser. When he selects the page through the browser, the main view is blank. When you choose the...
View ArticleForum Post: Re: can only view flipcharts in page browser
Hi Kristy.(Case Ref: 00372229)From what you have described regarding seeing the flipchart in the page browser but when on the flipchart it is appearing as a blank flipchart it would appear it has gone...
View ArticleForum Post: activinspire disappears after opening
I am having the same issue on my PC do I follow the same directions as the Mac?
View ArticleForum Post: Re: Toolbox icons all black
Incidentally - I've had this happen once before on a desktop PC using roaming profiles. In that case I deleted the users profile and it fixed the problem. I am not able to do that with the laptops as...
View ArticleForum Post: Re: activinspire isn't opening
(Case 00371080) Lizzie, The same instructions can be used, but use the below locations on a Windows computer instead for reference: On the computer where this issue is presenting, please remove the...
View ArticleForum Post: Re: ActivEngage2
(Case 00372824)Hello Leanne,Kindly ensure that the ActivInspire software and ActivDriver are up to date on the computer of the teacher running this assessment by using the ActivInspire suite downloaded...
View ArticleForum Post: Re: Active Inspire
(Case 00372825)Hello Ashley,The Annotate Over Desktop Tool is a feature of the Professional Edition of ActivInspire. To confirm which edition is in use, look under the ‘Help’ Menu, under ‘About’.If...
View ArticleForum Post: Re: Opening flip charts from activinspire personal edition on...
Hi Dale,Thanks for your comment.Case 372842 has been raised, should you need to contact us directly.Most likely you were either using ActivStudio or ActivPrimary.Can you confirm to us the filename...
View ArticleForum Post: Re: Promethean projector not coming on.
If when you turn the projector on and there is no light emitting from the lens your lamp is out. You need to replace your lamp. You will need to have your school replace the lamp as per your warranty....
View ArticleForum Post: Re: Missing question templates?
(Case 00372215) Esther, Here is an updated link: Your password is: r9h1shwA Name: InspireCoreResources.as4a Expires: April 15, 2014 Download:...
View ArticleForum Post: Re: Dual User
(Case 00374417)Hello Jamie,If still unable to use the Dual User feature of the ActivInspire software after applying the 5.9.27 drier update recommended previously in this thread, Kindly confirm the...
View ArticleForum Post: Re: Windows 8
(Case 00374418)The version 5 ActiView software, downloadable from article 10903 on the Promethean Knowledge Base (www.prometheankb.com), is compatible with Windows 8.
View ArticleForum Post: Re: Activinspire and Windows 8
Any movement on this issue? I've had teachers asking me about it again today.
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