(Case 00371520)
We would advise reporting those results to Our Technical Support Team, who can be contacted either by phone or by an e-mail submission to our Knowledge Base, with the serial number of the projector in question.
When contacting us, reference case number 00371520 either in your message to us or to the technician who answers, so we can access the contents of this thread and proceed with confirming the steps taken to this point and advising whether any replacements may be needed.