Forum Post: Re: calibration only resolves one side of the board
(Case 00342660)Hello Scoil,What is the product code of the board in this classroom, and what version of firmware is in place on that board? What version of driver is in place on the computer which...
View ArticleForum Post: Re: My ActivBoards are without power!
(Case 00342666) Hello Eric, Promethean Technical Support can assist you with troubleshooting this board either though continued correspondence in this forum thread or by an e-mail submission to our...
View ArticleForum Post: Re: Power not activated via screen
(Case 00342673) Hello Jim, 1. Is the teacher able to power on the ActiView on the device’s base instead of through the software? After the device powers on and the software is closed and...
View ArticleForum Post: Re: Computer starts clicking and dragging its own when USB is...
(Case 00342496) At this point, Jason, I would recommend contacting Promethean Technical Support either through an e-mail submission to our Promethean Knowledge Base or by phone, referencing Case...
View ArticleForum Post: Urgent: Pen Not Working ActivControl and ActivManager options...
Hello and thanks for reading,I installed ActivStudio (Professional Edition version 2.1) for Windows and updated ActivInspire on my new laptop but I cannot get the pen to work. The ActivControl in the...
View ArticleForum Post: Activpen and Geogebra
Hello, as a math teacher, I am used to GeoGebra.Now having access to a IWB, I am surprised to discover that the activpen is not a 100% replacement for a mouse, as it is supposed to be - unless I am...
View ArticleForum Post: Re: ActivTable activities
Hi Suzette,As the documentation update is ongoing, in the meantime you could browse the new activities via the Manage Activities icon on the ActivTable main menu. Each new activity has a thumbnail and...
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Forum Post: Re: Autoplay sound saved in .as4 format
(Case 00342882) Hello Shelly, The .as4 format is not one used by the ActivInspire software for audio If the recorded sound is in an audio format like .wav or .mp3, then the following steps can be used...
View ArticleForum Post: Re: Active Inspire files
(Case 00342895) Hello Hilbert, If the flies in question have a .flp or .flipchart extension, the ActivInspire software can be used to open those files. That software can be downloaded from Promethean...
View ArticleForum Post: Re: embedded video
Thanks, that was exactly what I was looking for. I've been retired and haven't made a flipchart in a while. I tend to forget things if I don't keep at it.
View ArticleForum Post: Re: Urgent: Pen Not Working ActivControl and ActivManager options...
Hi Eli(342711)This sounds like you may need to uninstall your ActivManager application and re-install. First you will need to remove your USB cable connected to the ActivBoard and then uninstall the...
View ArticleForum Post: Re: Crashes Frequently
(Case 00342775)Amanda,When using the flipcharts on that external drive, please copy them to the computer on which they are being used instead of opening them directly from that hard drive. Doing so...
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Forum Post: Re: Add PDF in import
Cathy, According to the product specification sheet for the ActivInspire software the ability to import PDF files into the software is a feature of the Professional Edition of the software.
View ArticleForum Post: Re: ActivEngage
I tried installing directly to individual computers, so it was not deployed over a network. All the laptops are Windows 7 Professional, 32-bit.I logged in as a system admin, and the installation still...
View ArticleForum Post: Font displayed in smaller textbox at home, but not elsewhere
Hi,although I use Win 7 and ActivInspire 1.7 both at school and at home, every time I opened a flipchart in school and then again at home, the text is not shown completely in the textboxes. I need to...
View ArticleForum Post: Re: Activpen and Geogebra
The pen is apparently working fine as far as the dsktop is concerned, or ActivInspire or simple programs. Not with GeoGebra.Same problem with a different ActivBoard.
View ArticleForum Post: Re: Touch function problems/buttons turn on a random
This problem has started to calm down but it is still doing it daily. I have the latest updates. I do not use a booster or extension for the USB. I don't use my computer for many other things except...
View ArticleForum Post: Re: Touch function problems/buttons turn on a random
(Case 00338710)Hi David,As advised, disable the touch to confirm that the touch layer of the board is spiking. We will then have to go through more in-depth troubleshooting with you.I would recommend...
View ArticleForum Post: Re: ActivEngage
Hi Matthew,(Case 342879)I have provided below an alternative setup file. Error 1334 usually points to the installer being corrupted so might just be the file you have.Your password is: Rhvb8C8uName:...
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