(Case 00342660)
Hello Scoil,
What is the product code of the board in this classroom, and what version of firmware is in place on that board? What version of driver is in place on the computer which connects to this board?
Does a using different pen with this board to calibrate affect the alignment of the cursor to the pen? Please also try to perform a 25-point calibration on the board with a working pen to see if this affects the alignment. If it does not, please re-try both a 5 and 25-point alignment while logged in as administrator on the computer.
Does the USB connection from the computer to the ActivBoard utilize any extensions, boosters, wallboxes or other hardware? If so, please by-pass them in favor of a direct connection to behind the upper left corner of the board using a single length of cable no more than 10-15’ in length. Does connecting in this manner affect the calibration result?