Forum Post: Re: importing smartboard
Lori,Currently our software only supports the importation of Smat Notebook files versions 8, 9, 9.5, 10. We can forward your request to our software developers as an enhancement request. (case#...
View ArticleForum Post: Re: Need help converting flipcharts to something I can use!
Hello,What version of ActivInspire do you have? Is it the Personal or Professional edition? (case# 264528)Thanks!
View ArticleForum Post: Re: Converting from Activeinspire to Smartnotebook
how about trying to uninstall your version og active inspire then install agin from the wesite and try to resave your files
View ArticleForum Post: Re: Resource packs on a Mac
Karyna,The resource packs are imported into the software. To do this with ActivInspire open, select File > Import > Resource Pack To either My Resources or Shared Resources, whichever is your...
View ArticleForum Post: Re: ActivInspire Can' import Powerpoint-Files
Hello,Is this your school or home computer? It may be an issue with something blocking the AVLegacy.exe file which Inspire is trying to run - this could be due to limited permissions granted to your...
View ArticleForum Post: Re: losing presentation while working with Flipchart
Sander,Great, yes please email the ActivDoctor report via the web form on the knowledge base to the Tech Support team for review.Thanks!
View ArticleForum Post: Re: Insert Embedded html feature in Active Inspire 1.7.58968
Dear Sandra,Tnx a lot. It worked :-))) I can embed videos once again in Active Inspire.
View ArticleForum Post: Re: ActivInspire 1.7 on Windows 8
Hi KathyThe features your talking about are professional edition features.Do you have your ActivInspire license / activation key to hand?If you still have access to your old machine you will be able to...
View ArticleForum Post: Re: Computer crashed with Professional version -- serial number...
Hello,If the serial number begins with 0015 or 0016, you should be able to use it if your original computer crashed. When inputting the serial number in the license screen, please ensure that there is...
View ArticleForum Post: Re: AvtivManager not connecting on Windows 7
There is an article on the knowledge base that will guide you and the file you require is at the bottom of the article. Please visit www.prometheankb.com, select your region/language, in the search box...
View ArticleForum Post: Re: ActivInspire on Android
Dear Ana,I think the question is broader than what you cover here above. Today teachers are looking for a tool that synchronizes tablets (iPad or Android), Interactive board and server (teacher's PC...
View ArticleForum Post: Re: Imported PDF's horribly blurry on Mac
My personal workaround for using PDFs is I take a screen shot of the PDF and then bring that image in as my background. It is perfectly clear then. For those on a Mac just use shift/command/4 and...
View ArticleForum Post: Re: ActivInspire not responding
Carol,First begin by clearing your temp folder, empty the recycle bin and restart the computer. If the issue persists, can you please confirm the version of ActivInspire you have on your school...
View ArticleForum Post: Re: ActivEngage2 server Mac
Dave,We were unable to replicate the issue. Please ensure that the tech coordinator is selecting the Support page > Learner Response Systems > ActivEngage2 > Download > on the ActivEngage 2...
View ArticleForum Post: Re: USB hub Unknown Device
Romet,If you go into Device Manager under Human Interface Devices or Universal Serial Bus Controllers; do you have an error there? It will have a yellow triangle with an exclamation mark in it? If you...
View ArticleForum Post: Re: ActivSlate 60 has question marks on LCD
Naomi,It may be that the ActivHub or the ActivDriver may need to be updated. What versions are listed in the ActivManager hardware tab? (case# 267305)Thanks!
View ArticleForum Post: Re: Imported PDF's horribly blurry on Mac
Is the ActivStudio software freely available to those who have a Promethean board with a education license? I'm not familiar with ActivStudio--was it just the software that was used before...
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