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Forum Post: Re: ActivInspire Can' import Powerpoint-Files

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Hello,

Is this your school or home computer?  It may be an issue with something blocking the AVLegacy.exe file which Inspire is trying to run - this could be due to limited permissions granted to your Windows profile, or it could be an AntiVirus programming stopping it from running.

Unfortunately it is difficult to say what exactly might be causing this - could you try browsing to the following location and seeing if you can access the folder: C:\Program Files\Activ Software\Inspire

If you cannot access this then it is likely that you have restrictions on your Windows user account.

If you can access the folder then it is more likely to be your AntiVirus which does not recognize the file and is blocking it. If you make sure you are disconnected from the Internet you could try temporarily disabling your Antivirus to see if you are able to import ppt or insert an image in Inspire  runs when it is not scanning (make sure you re-enable it afterwards). if you are able to import ppt or insert an image when it is disabled, then you may need to check if it is possible to mark the file as safe in your Antivirus options. We cannot really help out with this as there are numerous different AntiVirus programs and they all have different menus. (case# 264758)

Thanks!


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