Forum Post: Re: I have macbook pro, i have downloaded Active inspire for Mac...
Hi AdvayWhat version of OSX do you have installed on your Mac?ActivInspire only works with OSX 10.6 or above, so if your version is below 10.6 you will need to upgrade your OSX.Please check out the...
View ArticleForum Post: Re: Problem downloading Active Inspired
Hi SusanIf you go to this URL and successfully login to the website, you should be able to select the Mac download and it should then prompt you to save the DMG...
View ArticleForum Post: Re: Netgear PTV-3000
I've had a chat with a colleague who has done some testing of some different options recently, try it with VGA and it may work with the PRM-30Daryl
View ArticleForum Post: Re: boards and drivers
Stuart,To update the ActivDriver, please ensure that all Promethean hardware is removed from the computer.Go to Control Panel > Add/Remove Programs > Remove the ActivDriverRestart the...
View ArticleForum Post: Re: ActivExpression2 and new batteries
William,If you are using alkaline batteries, this issue should not occur. So that we may replace your devices under warranty please contact Technical Support via the web form on the knowledge base at...
View ArticleForum Post: Re: How do I uninstall activmanager on my mac running OSX 10.8...
Joseph,To uninstall activmanager, select Applications > Promethean > ActivDriver > Uninstall. You will want to restart the computer once removed. (case# 260019)Hope this helps!
View ArticleForum Post: Re: Delete results from a quiz
Andre,To delete results from a previous quiz, open the Voting Browser, select Results Browser, select the box with the results, select the small icon on the top right of the box and you will see the...
View ArticleForum Post: Re: Projector Switch On Problems
Theresa,First ensure that the power LED light is lit on the projector. If so, it sounds like the remote code may have been changed on the projector. To reset the remote code while pointing the remote...
View ArticleForum Post: Re: Won't install ActivInspire Personal Edition.
Carrie-Ann,Before installing the link below, clear your cache & cookies from your web browser, close out of the web browser and when you reopen, select the link below. This is for the latest...
View ArticleForum Post: Re: No Design Mode
Ashley,You are very welcome. If you have a Promethean board at school that came with an ActivInspire Activation Key you can upgrade to Professional Edition of the software on your home computer to...
View ArticleForum Post: Re: No Design Mode
You are right Ana, i had also the same problem like Ashley. its very helpful site www.prometheankb.com.
View ArticleForum Post: Re: unattended install ActivInspire - problems
Steen,Are you attempting a network installation of the software? If so, there is an article on the knowledge base that will guide you. Please visit the knowledge base at www.prometheankb.com, select...
View ArticleForum Post: Re: Problems getting my Macbook Air to connect to an ActivBoard
Kelly,If you are unable to get an image on the board, please ensure that your Display settings are set to Mirror. What type of VGA adapter are you using? If you are unable to interact with the board,...
View ArticleForum Post: Re: Backgrounds on multiple pages
Hi Ant. A question similar to yours has been posted recently on the Products\ActivInspire Forum here:community.prometheanplanet.com/.../21244.aspxIf you have created a flipchart, and now want to add a...
View ArticleForum Post: Re: ActivInspire professional (current version) on Windows 8...
Martina,Please ensure that you have the latest version of ActivInspire and with the software open select Edit > Profiles, Settings tab > Dual Mode ActivBoards and where it s listed "Touch input...
View ArticleForum Post: Re: Kaboom
Hi KurtIt sounds like you want something like Jeopardy (www.prometheanplanet.com/.../english) or memory game (www.prometheanplanet.com/.../english) based resources.I have heard some good things on the...
View ArticleForum Post: Re: Problems with camera tool
Laura,It seems that ActivInspire may need an update. That issue was present in a earlier version of the software. You can update the software by selecting Help > Check for Updates. (case#...
View ArticleForum Post: Re: Frustration with ActiVotes batteries dying prematurely
Jeremy,We located case number 263804 in which you contacted Tech Support. We have responded to your query via email and hope to provide a resolution to this issue.Thanks!
View ArticleForum Post: Re: ActiveInspire
Tim, I have with due respect taken the license key you posted out of your post. Please don't share this information, though if you can provide us with your board's hardware serial number (most likely...
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