Forum Post: Re: Problems downloading ActivInspire
Ashley,What web browser are you using? We were able to access the page, try another web browser and see if that resolves.(case# 258100)Thanks!
View ArticleForum Post: Re: Board Icon is Red (and hence everything else is non-responsive)
Adele,Please ensure that the ActivDriver is up to date and try another USB cable connected directly to the board's electronics, behind the flame. If the issue persists, please contact Technical Support...
View ArticleForum Post: Re: menu bar as well as toolbox disappear
Vicki,Are you on a Windows or Mac computer? What version? For example, XP, Vista, 7 or 10.6, 10.7 etc? On a windows computer, if you are able to see the Menu bar at the top of the page, you can select...
View ArticleForum Post: Where do I buy new nibs for my Promethean Activpen3 PLEASE!!
One on my lovely students took the nibs out of both of my pens. Where do I purchase new nibs??? Please help!
View ArticleForum Post: unlock object again
I have tried unsuccessfully to unlock the object with the directions I have received from 2 responses to my question. I must be sight challenged because I can't find the blue snowflake....I've looked...
View ArticleForum Post: Re: unlock object again
Hi, the blue 'gear' is the 'snowflake' others have refered to. I call it a 'gear' too, but I believe officially, it is a snowflake. :-)Click on it once so it turns red, then right click to bring up the...
View ArticleForum Post: Re: Where do I buy new nibs for my Promethean Activpen3 PLEASE!!
Hello,You can purchase nibs for the pens through any Promethean reseller. A listing of resellers in your area are located at www.prometheanworld.com > you will see an option for How to Buy. Input...
View ArticleForum Post: Re: Can flipchart the page background colour be set and saved in...
Chris,You can customize your flipchart colors by selecting Edit > Profiles > Settings tab > Flipchart > once you have made your changes, select Done. If the changes do not take effect right...
View ArticleForum Post: Re: Easily accessible created items
Linda,Are you in design mode? What version of ActivInspire are you running? Are the resources snapping back to the browser window or are you getting an error message? (case# 258514)Thanks!
View ArticleForum Post: Re: ActivRemote
Diane,Promethean no longer manufactures the ActivRemote though you can sometimes purchase legacy products from your local business partner. Our business partners/ vendors can be located at...
View ArticleForum Post: Re: connecting to a wii
I've connected a Wii to the wall box just as Ana suggested above with no problems. I hope your wall box isn't bad! Best of luck in getting everything up and running!
View ArticleForum Post: Re: ActivOffice 64bit error
Christian,Our software developers are aware of this enhancement. Once support is available for 64bit operating systems, we will post here. (case# 258658)Thank you for your interest!
View ArticleForum Post: Re: connecting to a wii
you can try calling the people or connect the wires diffrently
View ArticleForum Post: Re: Activote for Powerpoint - "No voting hub detected"
Max,Promethean ActivOffice is not supported on 64bit operating systems. Was the Vista computer also running a 64bit operating system? (case# 258751)Thanks!
View ArticleForum Post: Re: unlock object again
Sorry - I should have included a screenshot to help you find the Design Mode / Presentation Mode icon.BTW you don't need to start a new thread to continue a discussion: simply select Reply and the...
View ArticleForum Post: Re: Activote for Powerpoint - "No voting hub detected"
Ana,Thanks for the information. I am obviously disappointed! Is there any workaround for this issue (loading Powerpoint in a compatibility mode for instance?).The Vista laptop is definately 32bit...
View ArticleForum Post: connecting VCR, only get sound
I have attached the coaxil cables, red yellow and white. I can hear the tape playing, but no picture. How do I proceed?
View ArticleForum Post: Re: Activote for Powerpoint - "No voting hub detected"
Max,Currently there is not a work around for this issue. If the Vista laptop is 32bit, please ensure that the Promethean ActivOffice add-in is up to date. We are currently at version 1.1.53290. Please...
View ArticleForum Post: Re: connecting VCR, only get sound
Debra,If you are connecting the cables to a wallbox you want to ensure that the yellow video cable that goes from the wallbox is connected to the projector. You will also need to change the input...
View Article