Forum Post: Re: Activ Inspire on Debian Linux (Squeeze)
Sebastian,Currently, Debian Squeeze (64bit) is not supported. Our software developers are aware of this and are hoping to have this feature added in a future release of the software. (case#...
View ArticleForum Post: Re: Board won't calibrate, spiking!!!!! I need your help!!!!
Melissa,Your ActivDriver needs to be updated. Case# 238796, each time an issue is reported we create a case in Tech Support in the event you need to contact us directly outside of the Forums. To update...
View ArticleForum Post: Re: Flipchart page properties
Vaida,Select/ Save the link below. Unzip/ Extract the contents and import the templates to your shared resources. To do this with the software open select File / Import / Resource Pack to Shared...
View ArticleForum Post: Re: Pens quit working
Hello,If the hardware is not being recognized, you will want to check that the USB cable to the board is secure.To update the driver, you will need to disconnect all Promethean hardware from the...
View ArticleForum Post: Re: EST-P1
Richard,The EST projectors do not have a thermal switch. Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Projectors,...
View ArticleForum Post: Deploy ActivInspire for Mac registration info?
Hi, I need to deploy ActivInspire software on multiple Macs on our network and would like to know how I can send out the registration info remotely using our district license. I am using Munki...
View ArticleForum Post: Re: avtivtable wireless connection
Eric,Firstly, you will need the school’s network details and password. On the ActivTable, go to the main menu > Exit > Log off. Log into the Windows account and go to Start > Control Panel...
View ArticleForum Post: Re: Touch function not working on Brand New Board
Tarley,What version ActivBoard firmware and driver are listed in the ActivManager hardware tab? What version of ActivInspire are you using? Are you connecting to a connectivity panel on the side of the...
View ArticleForum Post: Re: Deploy ActivInspire for Mac registration info?
I have seen this article, and it does not mention anything about entering the serial number. How do I remotely serialize ActivInspire? I need teachers to be able to launch Inspire and teach without...
View ArticleForum Post: Re: ActivIspire for Win 8
Hoang,The link is belowsupport.prometheanplanet.com/server.phpselect your language, and the latest version available on Planet (1.7) is compatible with Windows 8. Do you not see that option?Thanks!
View ArticleForum Post: Re: Can not get trial version of ActivInspire to open on Mac (Error)
Victoria,Not sure what may be causing this. Have them completely remove the software by selecting Applications > Promethean >ActivInspire_Uninstaller. Restart the computer, run a repair on disk...
View ArticleForum Post: Re: Deploy ActivInspire for Mac registration info?
The software licensing file is called .inspire_license.xml and stored in Macintosh HD/Users/Shared/Promethean/ActivInspire. Assuming that you have an ActivInspire Site license then I would recommend...
View ArticleForum Post: Re: Touch function not working on Brand New Board
Is it a 100,300 or 500 series board? Only the 500 series offers touch input.
View ArticleForum Post: Re: ActivIspire for Win 8
When I chose Downlaod support for Win, but I didn,t see for win 8, So I asked you. After that, I followed the instructuion.I chose the language, then answered some questions and it downloades...
View ArticleForum Post: Re: flipchart question!
Patricia,Does the projector remote have a "no show" or "freeze" button? If so, select it and the projector will only show what you currently have displayed (flipchart), you can then go on and take...
View ArticleForum Post: Re: problem with Activpen3 and activeboard 100
Javier,Does the pen you purchased look like the old pen you had? What model board do you have? Is the pen grey with an orange band or is it solid grey? There is a knowledge base article that may help....
View ArticleForum Post: Re: iPad App?
Read back a few entries! See the response from Feb 11 2013.It looks like an app for the IPad is not something forthcoming from Promethean. So, if you've already decided to invest in IPads, you'll need...
View ArticleForum Post: Re: Results in a Self-paced Quiz
Okay---so I found the actual results in the Results Browser---but my question is---what is the easiest, quickest way for a teacher to get results for adding to a gradebook? Is there a quick way to...
View ArticleForum Post: Re: Bluetooth
Kyle,Are you on a Windows or Mac computer? What version ActivBoard firmware and driver is listed in the ActivManager hardware tab? There is a Bluetooth set up guide, but we need to ensure that you have...
View ArticleForum Post: Re: ActivHub
Tricia,It seems that you have the most current driver but the ActivHub may need a firmware update. You can either upgrade through the internet or use the file below. (case#240090)To update the hub...
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