Forum Post: Re: ActivInspire 1.7.58968 freezes and crashes when I try and...
David,Please clear your temp folder and restart the computer. Uninstall Java 6 and install the latest version of Java 7. If you are still having issues, please contact Technical Support via the web...
View ArticleForum Post: Re: shutting down
Sharon,It may that an update is necessary. What version ActivHub firmware and driver is listed in the ActivManager hardware tab? What version of ActivInspire is installed? Please also verify what...
View ArticleForum Post: Re: Error message when downloading flip charts
Barbara,Please clear your cache and cookies from your web browser, close out of the web browser, reopen and try to download the flipchart again. If you are still having issues, please provide the web...
View ArticleForum Post: Re: self-paced test
Louise,Are you having an issue with self paced tests? What version of ActivInspire are you using? What version of ActivHub firmware and driver is listed in the ActivManager hardware tab? (case#...
View ArticleForum Post: Re: Activboard 500 and Promethean Apps Noteboard/Touchpad
Jon,After reviewing the case, can you please confirm the version firmware of the ActivBoard which is located in the ActivManager hardware tab. What version of ActivInspire is installed on the computer?...
View ArticleForum Post: Re: Inspire 1.7.5x crashing on XP reset default settings and lose...
hallo ik wil het ookm.v.g. dirk
View ArticleForum Post: Desktop Virtualization support
I'm having problems with the Activ Driver with desktop virtualization. The driver is installed in teh virtual desktop, and it sees the board enough that I can run the calibration (in the virtual) by...
View ArticleForum Post: How old my board is
I am trying to figure out how old my promethean activboard 378 pro range is I have looked on the board but I can't find any manufacturing datesÂ
View ArticleForum Post: Re: ALTLinux 6.0 again
ALTLinux developers put package insserv to the repository on my request. Now drivers are installed without additional actions.
View ArticleForum Post: When will activinspire support android , would like to use in a...
Would make sense to have activeinspire support android as this OS is also very popular. I have a kindle fire it would be nice to have my ebooks and activinspire all in the one tablet. Thanks Thomas
View ArticleForum Post: Re: Desktop Virtualization support
Hello,Currently we do not support virtual desktop or thin client set ups. We will forward this to our software developers as an enhancement request for consideration in a future release of the...
View ArticleForum Post: Re: How old my board is
Hello,The manufacturing date of the Activboard is part of the serial number. For example, if the board's serial number is C0911012345, the manufacturing year is 2009 (09) and the manufacturing month is...
View ArticleForum Post: Re: When will activinspire support android , would like to use in...
Hello Thomas,The popular demand for an iPad/tablet version of ActivInspire is understandable with the growing number of educators using tablets in conjunction with their Interactive Whiteboards in the...
View ArticleForum Post: Re: Help! Where is ActivManager on a Mac?
Mary,Did you have another driver installed before installing the 5.8 driver? Try uninstalling the driver and reinstalling and see if that helps. To do this, disconnect all Promethean hardware from the...
View ArticleForum Post: Re: Board won't calibrate, spiking!!!!! I need your help!!!!
Melissa,If the calibration option is greyed out and you have a red X in ActivManager, that indicates that the computer/driver is not being detected by the board. To verify the version ActivDriver you...
View ArticleForum Post: Re: projector lighting
Agnes,If you disconnect the VGA cable from the projector, is the image still yellow? What model projector do you have? If your projector has filters, are they cleaned on a regular basis? (case#...
View ArticleForum Post: Re: ActivIspire with Ipad4
Hi Ana,Thank you very much for your answer.By the way, I hope that Prometheanplanet can develop the version for tablet because It is easier for teachers to carry it to school!Thanks again.
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