Forum Post: Re: Promethean - DTU 2231A /6
Hi Harry.Please have a look at the link below:www.prometheanplanet.com/.../ProductPage.aspxOn this page on the right hand side all of the drivers can be found for the ActivPanel.I hope this information...
View ArticleForum Post: Re: Pen can´t draw a straight line
Hi Paul.Thanks for posting on the forum.I would recommend contacting Promethean technical support directly regarding this issue so we can provide the best troubleshooting steps to help resolve this...
View ArticleForum Post: Re: ActivTable
Hi Armisha.You will need to log on to the "Windows" account to access ActivInspire which can be found on the desktop.Open the ActivInspire software, and put your USB drive in to the port on the...
View ArticleForum Post: Re: activslate will not register
Hi William.To fix this issue with nothing appearing in the device registration you will need to download the latest ActivDriver. Please go to article 10902 on www.PrometheanKB.com and download the...
View ArticleForum Post: Re: Running ActivInspire on ActivTable?
Hi Mel.I have had a look at this, am I correct in saying when you try and interact with the flipchart it draws a box? If so, its just a quick setting that needs changing.Go to File>settings>Dual...
View ArticleForum Post: Re: Projector Does Not Fill Board (PRM-20 w/ Activeboard 387 Pro)
Hi Wendy.Thanks for your reply.You can remove your VGA cable/Converter to your Mac, then edit the options on your projector menu using your remote. Did another laptop/MacBook display the same image?...
View ArticleForum Post: Re: how i can solve this problem
Hi Hany.Please could you fill in the form and provide all of this information so we can investigate.Thanks!AdamPromethean Technical Support(Case 00431387)
View ArticleForum Post: Re: promethean board
thanks for your help-i filled out the information -hopefully it will be approved and I can get up and running. I miss my board and I feel very limited with just Inner write items.
View ArticleForum Post: Re: Updated user guides
Hello,Thank you for your forum post In regards to your user guides can you please go to www.prometheanKB.com and search for articles 10877 and KBM119 for the latest user guides.If you wish to contact...
View ArticleForum Post: Re: ActivInspire splash screen
Like Gene suggested, you're missing the point Adam. The point is that splash screen that you're displaying is blocking me from doing any other work while AI is loading. Make the splash screen able to...
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Forum Post: Re: Projector Does Not Fill Board (PRM-20 w/ Activeboard 387 Pro)
Here is a picture of the projector w/ no input:I was just able to try connecting another Macbook, and although it didn't have the 1280X800 option, I was still able to adjust the resolution to fill the...
View ArticleForum Post: ActivPen
My ActivPen is not working with my board. I have tried using a new pen and still nothing. When I put the pen to the board to use it, the flames in the upper left hand corner turn red. Any suggestions?
View ArticleForum Post: Re: calibration
Hi Cathy. You would have to contact the manufactures for your Inner Write Board on how to calibrate your pen. The ActivInspire software will treat your mouse cursor as the input, if this isn't...
View ArticleForum Post: Re: Active inspire stops working
Hi.The issue within ActivInspire suggests its just a setting which needs changing. Launch ActivInspire click on File>Settings>Dual Mode ActivBoard. Change the 'Touch Input handling' from "Treat...
View ArticleForum Post: Re: Case # 4297718 Pens not working, won't calibrate, flame turns...
Hi Joanie.Thank you for posting.I would recommend updating your ActivDriver version from 5.7.23 to 5.10.14. You can download this on article 10902 on www.PrometheanKB.com.I would firstly recommend...
View ArticleForum Post: Problem with ActivInspire Installation
I have been running AI 2.0 on my Mac, under 10.9. Suddenly this morning, AI would not open entirely; I had to do a force quite. I tried opening it a couple more times with the same result, so I figured...
View ArticleForum Post: Re: ActivExpression Randomization
I am having the same issue. I've updated the the program/drivers and anything else I could find. I've cleared the hub or reset it more than once. I've had this issue since April 2014. This is very...
View ArticleForum Post: Re: Active inspire stops working
Hi.I would recommend contacting Promethean Technical support directly to help assist with this particular issue that you are having.Please fill in a form on the below link and quote case...
View ArticleForum Post: Re: ActivPen
Hi Deb.Thanks for posting on the forum.Usually when your ActivBoard flame is red it means that there is no connection from your ActivBoard to the computer.Please ensure that all of your cables are...
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