Hi Deb.
Thanks for posting on the forum.
Usually when your ActivBoard flame is red it means that there is no connection from your ActivBoard to the computer.
Please ensure that all of your cables are connected. Please see article 10419 on www.PrometheanKB.com for full troubleshooting with your USB cable.
I hope this information helps.
Adam
Promethean Technical Support
(Case 00434296)