Forum Post: Re: AVB378PRO spiking
Hello,Thank you for your forum postIn regards to your ActivBoard issue from the information you have provided both the driver and firmware need to be update.To update the driver please go...
View ArticleForum Post: Re: Not able to calibrate
Hello,Thank you for your forum postIn regards to your issue it sounds like you have a connection issue, the latest driver version is 5.10.14, if you have anything other that this can you please go to...
View ArticleForum Post: Re: Projector Does Not Fill Board (PRM-20 w/ Activeboard 387 Pro)
Hello,Thank you for your forum postIn regards to your image issue can you please try a smaller resolution of 1024 x 768 and if you could also post an image with no input connected.Thank...
View ArticleForum Post: Re: Activote show as registered but Activinspire thinks differently
HelloThank you for your Forum post,In regards to your issue can you please ensure that your target devices are set to AcivVotes.You can do this by going to the voting browser and changing the device...
View ArticleForum Post: Re: Running ActivInspire on ActivTable?
Thank you, but are you saying that ActivInspire running on the Windows 7 side of the table will only open flipcharts that are stored on a USB drive? And not any that are stored on the computer/table...
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Forum Post: Re: Projector Does Not Fill Board (PRM-20 w/ Activeboard 387 Pro)
Thanks for your help, Craig. Here are my options for display:This may be a silly question, but how do I change the display without my computer input connected? I only see "Screen Aspect" as on option...
View ArticleForum Post: activslate will not register
When I went to use my activslate for the first time this year it seems to have fallen out of registration. I went to re-do this process but after i go to device registration, nothing shows up. I am...
View ArticleForum Post: Re: Activote show as registered but Activinspire thinks differently
Your Inspire is set for ActivExpressions instead of ActiVotes. Look at your Voting Browser. There should be a drop down at the top that allows you to switch it.
View ArticleForum Post: Updated user guides
I am a teacher trainer and am preparing a module on ActivExpressions and ActiVotes for my teachers. I'm annoyed that the user guides found under Professional Development on Promethean Planet are dated...
View ArticleForum Post: ActivTable
I have some flipcharts I created at home and I want to upload them to my ActivTable via usb...however, I am not sure of the process. Can someone walk me through the process. I thought the usb would...
View ArticleForum Post: Re: Activtable - not responding
Hi Phil.Thanks for posting on the forum.For the issue that you are experiencing I would recommend contacting Promethean Technical Support directly to get assistance for this particular issue that you...
View ArticleForum Post: Re: New update problems
Hi Vickie.Thanks for posting on the forum.It sounds like the issue could be related to the pen, could you try and calibrate another working pen?Does the same issue happen? Could you confirm what...
View ArticleForum Post: Re: Windows Install
Hi Dave.The file that you have downloaded is for the ActivInspire resource pack. There is 2 different icons to click, one the resource pack and one for ActivInspire software (the bottom one) please...
View ArticleForum Post: Re: Pen can´t draw a straight line
Hi Hilary,Thanks for the suggestion but no it is in pen mode, firmware already up to date, ActivDriver updated, usb cable and alternate pens and computers tested and still the problem remains.Thanks,Paul.
View ArticleForum Post: Re: Promethean Board display options on iMac with OS X version...
Found a similar solution online to what Tim suggested, press the ALT key key before selecting scaled and apparently it will offer you more resolutions.Daryl
View ArticleForum Post: Promethean - DTU 2231A /6
Hi, does anyone know where I can get the drivers for the touch screen pen for this model DTU 2231A /6 Thanks Harry
View ArticleForum Post: Re: Promethean Board display options on iMac with OS X version...
Tim and Daryl,Thank you for your suggestions. Pressing the ALT key does provide more resolution options when selecting scaled, but it still does not offer 1280x800 which would be optimal. Currently,...
View ArticleForum Post: Re: trouble connecting new Toshiba laptop to old promethean board
Hi Aaron.Do you know the model number of the older ActivBoard? What type of connection does this have? Is this using a USB cable or a serial cable with a USB converter?Please could you advise what...
View ArticleForum Post: Re: Active inspire stops working
Hi.Thanks for posting on the forum.Do you still receive the stopped working message when loading ActivInspire? Please ensure that you have the latest version installed (ActivInspire 2.0), this can be...
View ArticleForum Post: Re: Lamp red light flashing
Hi Fumni.Thanks for posting on the forum.I would recommend contacting Promethean technical support directly regarding this issue, please fill in the form on the link below:http://goo.gl/j3AT8SPlease...
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