Forum Post: Re: Red Flame
I have updated the driver as requested with no change in symptoms. The firmware on this particular board is v8.10 Build 7 the driver version tab is listed as v5.8.46.3. Windows update shows all the...
View ArticleForum Post: Activeboard
I just tried to use my board but it wouldn't respond. i've unplugged the board and plugged it back in. the projector is working fine there is only 2 plugs plugged in 1 is the power 2nd is the one that...
View ArticleForum Post: Active Inspire Won't Open
Please help me before my technology person decides to reimage my computer. My active inspire software will not open at all. I click on the icon, and it tries to open, but then a box pops up and says...
View ArticleForum Post: Vertical Handwriting Recognition
Is there a way to write vertically on the board with the pen while using handwriting recognition and have it convert into a vertical text box? This would be great for writing alongside graphs and...
View ArticleForum Post: Re: Inspire will not engage
Hi Lara.Thanks for posting on the forum.Please can you advise us on which version of Inspire you have installed.As the current version is ActivInspire 2.0 we would recommend using this as its the...
View ArticleForum Post: Which Activboard do we have
We have an activboard and the only information I can find on it is Product Code: PRM - AB2B - 02 Serial Number: 0741672 100I can't find anything online that will give me any definite information.
View ArticleForum Post: Re: One pen works...not the other
Hi LindsayThanks for posting on the forum.Please can you advise us if the pens you are using are identical..?If the pens are identical it may just be that one of you pens is faulty.If they are...
View ArticleForum Post: Registering activexpressions
I have a new computer for the use of the promethean board, and my active hub no longer allows me to register devices? what can I do?
View ArticleForum Post: Re: Board Stopped Recognizing Pen
Back to work, but I now have more issues with the Promethean Board. While the stylus is recognized, it only works about 50% of the time. I cannot write a complete sentence with the pen tool and the...
View ArticleForum Post: Pen not writing.
Hello my pen will not write on flip charts... I only get the arrow icon and a dotted line box. It doesn't change when I click the pen, highlighter, eraser, nothing!!! Thanks
View ArticleForum Post: Re: Pen not writing.
Hi Telvia.It sounds like you may have a setting which needs changing.Please launch ActivInspire, and click on File>settings.Under Dual Mode ActivBoard, please change "Touch input handling" from...
View ArticleForum Post: Re: Board Stopped Recognizing Pen
Hi Andy.Thanks for posting again on the forum. Sorry to hear that you are still experiencing issues. What is the product code of your ActivBoard?Could you please confirm the driver version and firmware...
View ArticleForum Post: Re: Registering activexpressions
Hi Jason.What version of ActivInspire are you using? Also, what version of the ActivManager are you currently using? Please click on your ActivManager icon and click on Control Panel. On this window,...
View ArticleForum Post: Re: prm-30 power indicator
Hi Christopher.Thanks for this serial number.I would recommend contacting us directly by either calling and quoting your reference number or alternatively you can fill in our contact form and we will...
View ArticleForum Post: Re: Active Inspire Won't Open
Hi,Thanks for posting on the forums.Please could you make sure that you have your Flash, Java and Flash for other browsers installed and up to date?To download Flash for other browsers please go to:...
View ArticleForum Post: Re: Which Activboard do we have
Is there a specific link for the manual for the board we have? We are looking at trying to sell our board because we don't use it for all of its functions. And I am just trying to get as many specs as...
View ArticleForum Post: SERIAL NUMBER
I am trying to connect a new Mac Laptop with a pre-existing board. I am inputting the serial number and product code correctly and it says device not found.
View ArticleForum Post: Incorrect Text Display
I have created 100's of flipcharts for my classroom using an HP Probook 4430s with Windows 7. My district recently gave me a new computer (Surface Pro 3) with Windows 8. Now, when I open all my...
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