Hi Lara.
Thanks for posting on the forum.
Please can you advise us on which version of Inspire you have installed.
As the current version is ActivInspire 2.0 we would recommend using this as its the latest version.
You will be able to download the latest version from support.prometheanworld.com
Please let me know if you are still experiencing any issues,
If you would like to contact us directly regarding this issue, please quote your reference number which we have created to assist with this which is 00419498.
Thanks
Alavi
Promethean Technical Support