Quantcast
Channel: Technical Support
Browsing all 3239 articles
Browse latest View live
↧

Forum Post: Re: Older ActivBoard drivers

Yes this issues occurs with other PC's (different make and model).

View Article


Forum Post: Re: ActivInspire 1.6 Profiles are dropping off

Heather,First try and run a repair on disk permissions. To do this, select Applications/ Utilities/ Disk Utilities/ Mac HD/ First Aid tab/  Repair Disk Permissions and restart the computer. If you are...

View Article


Image may be NSFW.
Clik here to view.

Forum Post: Re: Copy/Paste from ActivInspire to MS Word

Lori,If you print to pdf but have the page settings as portrait versus landscape, there should be plenty of room at the top and bottom for students to take notes.  You shouldn't have to even worry with...

View Article

Forum Post: Re: Import Video into flipchart

Glad that helped!

View Article

Forum Post: Re: Random Number Generator

Did you get the file from here: Activities in a Flash?

View Article


Forum Post: Re: Self-paced questions not recognized by Hub

Jerry,When you select Upgrade the radio button should be set to Internet and you will need to choose Load, you may need to select it twice if it states that there are "No Recent Upgrade". Once the...

View Article

Forum Post: Re: ActivExpressions Not Receiving a Question

Lindsay,It seems that those devices are defective, please contact Technical Support via the knowledge base at www.prometheankb.com, Learner Response Systems/ Contact Us. In the Existing case field...

View Article

Forum Post: Re: ActiView, not coming up within ActivInspire 1.6 on Mac

That is what is NOT working. They are able to use the doc cam by launching the ActiView software outside of ActivInspire - but they are not able to use the "Launch ActiView" (eye icon) within...

View Article


Forum Post: Re: ActivInspire Issues on Mac

This did not work either.

View Article


Forum Post: Re: ActivInspire 1.6 on Mac with OS 10.5.8 (Leopard) - spinning

Is she saving to an external drive, like Dropbox or a server ? I ran into that issuer a while back.

View Article

Forum Post: Re: ActivInspire Issues on Mac

Mary,Currently our software is not supported on OS 10.7.5 but we will attempt to help you resolve this issue. Is there a system administrator that can sign into the computer?Thanks!

View Article

Forum Post: Re: Promethean Planet 'profile'

Hi Deborah - We think we have fixed the issue with your review locale. Can you please rate/review a resource and let us know if this is resolved? Thanks!Adrienne

View Article

Forum Post: Re: ActiveOffice for Mac?

Nancy,We have raised this request to our software developers as an enhancement. We currently do not have a timeline on a release version. Currently you can not use oter student response systems with...

View Article


Forum Post: Re: ActiView, not coming up within ActivInspire 1.6 on Mac

Ana,I believe that the teachers have already tried that - but I will have them try again.

View Article

Forum Post: Re: Board is unresponsive - Debian Squeeze

I can try :)Basically I needed to install a more recent kernel.How you install this depends on what Linux distribution/type you are using.You need to install the kernel itself and the kernel headers.In...

View Article


Forum Post: Re: Losing Pages from Flipchart

Hello,Thank you for your post.We suggest that you contact our Tech Support team directly via www.prometheankb.comPlease send us the flipchart in question and the full version of ActivInspire so that we...

View Article

Forum Post: Activdriver doesn't compile on kernel 3.6.x

Hello,On my Debian Sid/amd64 the driver doesn't compile and it doesn't give any useful information on what it's not working.I know that the architectures and debian releases supported are different...

View Article


Forum Post: Re: Board is unresponsive - Debian Squeeze

The last kernel I have tried in which the promethean kernel module compiles belongs to the 3.4.x series. You don't find a precompiled Debian version of this kernel. Compiling a kernel in the Debian...

View Article

Forum Post: Re: Activdriver doesn't compile on kernel 3.6.x

Marco,What versions of Kernal, and OS do you have? When does the error message appear? If possible can you attach some screenshots of the errors so that we may better assist. (case# 218176)Thanks!

View Article

Forum Post: Re: Recurring Issue with ActivInspire

Ola Bruno,When we see this issue, it indicates that the flipchart has become corrupt. Are you having this issue with more than one flipchart? Do you recall what version of ActivInspire this flipchart...

View Article
Browsing all 3239 articles
Browse latest View live