Forum Post: Re: Projector powering down
Kimberly,From the serial number you provided, we were able to establish that you have a DLP projector. When this projector shuts down prematurely a sequence of LED lights will flash in a particular...
View ArticleForum Post: Re: ActivInspire Issues on Mac
Mary,We are unsure why this issue is still occurring after all the suggestions listed above. Since we do not support Lion or Mt. Lion, we are unable to assist further until complete support for these...
View ArticleForum Post: Activotes showing as wrong ID
My activotes show as registered, but when the students votes, the "egg" that is should be #2 shows up as #24 and so on so that it is impossible to tell who voted what. The activotes are not assigned...
View ArticleForum Post: Re: Inspire updates release notes
And again - 3 more months are gone - still no update to fix the mentioned problems..What a nice support for users...
View ArticleForum Post: ActivInspire 1.6 crashes on Mac 10.7.4
MacBooks at our school were upgraded to 10.7.4 this summer. I had never, ever, had any ActivInspire issues until this fall. I am running Inspire 1.6.50464.I have experienced glitchy, unexplainable...
View ArticleForum Post: Re: ActivInspire 1.6 crashes on Mac 10.7.4
Hi Cindy, How many PC's are affected by this? is it just yours, or do other Macbooks users who have been upgraded to 10.7.4 also have these issues? If not, and its just yours, then I would suggest...
View ArticleForum Post: Re: Activotes showing as wrong ID
Hi Kimette, Which type of votes are you using? There should be a product code on the bottom of each vote device. Otherwise, if you could describe the Hub you are using to register the votes to, that...
View ArticleForum Post: Re: Promethean Planet 'profile'
Thanks guys! (Sorry for the late reply).I am now from AU when reviewing, much better!
View ArticleForum Post: Re: Recurring Issue with ActivInspire
Olá Ana. Yeah, it's happened with different flipcharts on different occasions. Some of them were originally .flp files converted into .flipchart ones. Others were created using Inspire 1.5.Obrigado!
View ArticleForum Post: Re: Activ vote icon on tool bar
Oops, I didn't even notice she was asking about Activstudio.
View ArticleForum Post: Re: Activboard/Bluetooth/Windows 7
I have the same problem I've been trying to follow the steps laid out here but the link gave me the same version that I had before 1.6.50464 and the driver version is still 5.7.23 I haven't been...
View ArticleForum Post: ActivePanel Drivers for Mac Malfunctioning
I am running Mac Os 10.7.5 and my drivers do not work anymore. The ActiveInspire software is also malfunctioning now as well. I have a very nice $2000 monitor and no solution..... I have tried the beta...
View ArticleForum Post: Re: ActivEngage not finding virtual hub
I'm being told by the administrator of the network that we do allow UDP traffic. I do have it set up as Distributed Directory as you instructed. It doesn't seem like activinspire is recognizing the...
View ArticleForum Post: Red Flame
So my board is not interacting with my pen. There is a red flame showing and I can not calibrate. Any ideas of what to do next?
View ArticleForum Post: Pen Dragging
Recently I have found that my pens drag across while I write. If I try to write a word the pen will connect the letters together even if I move it away from the board. I have to pull the pen at lease...
View ArticleForum Post: Re: ActivExpression and BrainPop quizzes
Last year I had my expressions set up with brainpop and over the summer our schools computers were reimaged, I redownloaded the bridge and now I cannot get them connected again. Maybe a direct link to...
View ArticleForum Post: Re: Pen being recognized but not working
Also just fully updated the board, applied updates. Restarted board and computer and still nothing. Could this be a broken pen even though the blue light is on?
View ArticleForum Post: Re: Windows 8 with ActivBoard 587 Pro
Hi,Thank you for your post.At the moment, we do not support Windows 8 yet, however we will raise your query as an enhancement request.Please keep checking Promethean Planet for any updates on...
View ArticleForum Post: Re: ActivePanel Drivers for Mac Malfunctioning
Hi MPatty,The ActivPanel does not use the ActivDriver, but rather a separate driver of its own.Have you tried installing the latest version available on the Planet download...
View ArticleForum Post: Re: Recurring Issue with ActivInspire
Bruno,If you are experiencing this issue, you may want to recreate the flipcharts while you are still able to open them. At times when flipcharts become corrupt it will cause the software to crash...
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