Forum Post: Positioning for Voting Time Button in the Response System
Dear Promethean,Greetings of the day....!!One question i have for you..........Your Response System found very good in comparison to others but having one Interface problem.Whenever I am taking a test,...
View ArticleForum Post: Assigning a Correct Answer To a Question to Calculate Student...
How can I assign a correct answer to a question so that when I export the results, students' correct and incorrect responses are calculated in Excel?
View ArticleForum Post: Re: Imported PDF's horribly blurry on Mac
I just wonder does the PDF blurry issue has anything related to the way of how the source PDF is created, like creating a PDF with certain component or scanning document to PDF format?
View ArticleForum Post: Re: 587 Pro Firmware
I have updated firmware / driver. I have also by-passed the usb board near the bottom. ( plugged directly into main board at top). Problem still persists. Do I have a bad board???
View ArticleForum Post: Re: pen not working activboard firmware V8.04 Build 4 Connection...
(Case 00329359)Hello Joyce,What is the Product Code for this board? Has this pen able to work with any other board or has any other pen been able to work with this board? Please try clicking on the...
View ArticleForum Post: Re: Positioning for Voting Time Button in the Response System
(Case 00329372)Hello Manmohan,While there is not a setting in the ActivInspire Software to position those items, they can be moved by a click-and-drag action in the software to whatever location on the...
View ArticleForum Post: Re: 587 Pro Firmware
(Case 00329384)Daniel,Does the cursor behaviour continue when disabling touch in the ActivManager while the board is connecting?Does the USB connection from the computer to the ActivBoard utilize any...
View ArticleForum Post: Re: Assigning a Correct Answer To a Question to Calculate Student...
Thanks so much! And nice Fight Club reference!
View ArticleForum Post: Re: Board not found
Ana,Is this a generic solution for others who seem to be having the same problem. A few of us have been experiencing problems since coming back from the Thanksgiving break that we can't access boards....
View ArticleForum Post: Re: Chromebook
(Case 00329727)Hello Jeremy,Currently, We do not produce any software for Chrome OS.We have raised this compatibility with the development team for them to consider implementing in a future version of...
View ArticleForum Post: Actiview - buttons greyed out
All but two of the buttons on the actiview software (launchpad?) are greyed out when I start the software. The actiview unit if clearly communicating in some way way with my PC, as I can turn the unit...
View ArticleForum Post: cursor moving by itself
My cursor moves by itself. When it moves it is also left clicking. It always shows a circle around where it is moving the cursor. It seems like a help feature or something. I need it turned off....
View ArticleForum Post: Problem to import smart Notebook files
I have a inspire software to import smart notebook files v8- v10, but mi smart notebook is v11. And all files can not be imported properly. All are imported in incomplete way. Somebody can help me?
View ArticleForum Post: Re: Having problems with update of firmware
Hello Jarrad,The firmware version that was on the board was 3.47 and the one applied was 3.67. But when aplying that update the USB cable was only a single length cable, But we had a power problem. the...
View ArticleForum Post: Re: Positioning for Voting Time Button in the Response System
(Case 00329372)Manmohan,Unfortunately, there is no way to do so on a permanent basis; only by manually moving those objects can they be repositioned in the software.The issue raised with Promethean for...
View ArticleForum Post: Re: Problem to import smart Notebook files
(Case 00330181)Hello Juan,At present, the ActivInspire software will only support the import of SMART Notebook files from v8, v9, v9.5, and v10 of that software. Also, be advised that while these...
View ArticleForum Post: Re: Having problems with update of firmware
(Case 00328843) Silvio, Please contact Technical Support through the Promethean Knowledge Base with the serial numbers of the board in question. They can verify what warranty coverage is in place for...
View ArticleForum Post: Re: Positioning for Voting Time Button in the Response System
Greetings of the day.......!!Thank you for taking this as an serious issue....I would wait till the new version not come.Thanks & Regards,Manmohan Singh
View ArticleForum Post: Re: pen not working activboard firmware V8.04 Build 4 Connection...
I have the exact same problem right now and I have tried your suggestions listed here and still am having no luck getting the pens to work. It will not calibrate at all. Any other ideas to try??
View ArticleForum Post: Re: 587 Pro Firmware
(Case 00329384) V D, If connecting directly to the board corrected the behaviour, I would recommend contacting Promethean Technical Support via the Promethean Knowledge Base for further assistance...
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