Forum Post: Re: Pens
Thank you! I actually tried restarting my laptop and then opening the software again. It worked, and now so does the pen. I don't know why I didn't think to try that first. I recalibrated, too,...
View ArticleForum Post: Re: Voting option isn't working with my Activotes
(Case 00324462)Karen,Can you post a screenshot of what is being presented to you when starting that voting session?Also, What is the question being asked and what answer choices are available?
View ArticleForum Post: problem in file
sometimes i have problem in active inspire files after i editing and save it when i try open it again it not show anything in pages (photos ,videos ) everything and when i try edit any page this dont...
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Forum Post: Re: problem in file
(Case 00327538)Hello Hany,The behavior described is consistent with flipcharts whose page data has become corrupted; The pages in the file will need to be re-created from the beginning.We would...
View ArticleForum Post: Re: Activ Software glitch with Document Camera
Hello JarradYes, the Elmo works in ImageMate for example.Windows 7 64-BitActivInpire: 1.7.62196You can get the screenshot over the following...
View ArticleForum Post: Re: Missing "bits" when scrolling pages up and down
(Case 00328376) Margaret, Has updating the ActivInspire software using the download from the ActivInspire Download Page on Promethean Planet, as well as Java and Flash for Other Browsers had any...
View ArticleForum Post: Re: Pen can´t draw a straight line
(Case 00328384)Hello Heiko, First, Please disconnect the Power and USB cable from behind the lower left corner of this board, and leave them disconnected for a about a minute. After reconnecting them...
View ArticleForum Post: Windows 7 - design mode/profiles
Just downloaded ActivInspire to the new Windows 7 computer I received today. It looks very different. Can't find any button to configure profile or enter design mode. Please advise. Thanks!!!
View ArticleForum Post: Promethean Board screen is blue! Help!
Hi, When I attach my laptop to the VGA that is attached to the promethean board, the screen remains blue. I have tried pressing FN 4 and 8, and it does not do anything. I have also tried switching...
View ArticleForum Post: Re: USB connection dropping out Windows 7
Hi, JarradWe are using 5.9.16 drivers.I will email you guys.Thank you for your assistance.TC
View ArticleForum Post: Re: problem in file
all pages not displaying in flipchart are corrupted i want know how not case this problem again
View ArticleForum Post: Re: Windows 7 - design mode/profiles
(Case 00328760)Hello Janet,The features described as not being present in the Software are features of the Professional Edition of ActivInspire. Access to these features requires that an Activation...
View ArticleForum Post: Re: Missing "bits" when scrolling pages up and down
This is reply from our technician,I suspect the answer is no, so no help I'm afraid. Margaret,The suggestion from the technician about updating software was one of the first things we tried.We have...
View ArticleForum Post: Re: Promethean Board screen is blue! Help!
(Case 00328796)Hello Randall,What model of projector is in use in your classroom? If that projector is not a promethean-branded unit, we would recommend contacting that projector’s manufacturer for...
View ArticleForum Post: Re: Activote session stopping automatically
(Case 00238838)Hello Nicole,Our developers are aware of this issue with the ActivInspire software and we will advise them of this instance of that issue.Once a solution is released, it will be posted...
View ArticleForum Post: Re: problem in file
(Case 00327538) Hany, While we have not been able to prevent fille corruption such as what has happened with the file in question, we can advise taking the following steps with any flipcharts made to...
View ArticleForum Post: Re: Having problems with update of firmware
(Case 00328843)Hello Silvio,What version of firmware was on the board prior to that update and which firmware version was being applied to that board?When applying that update, was the USB connection...
View ArticleForum Post: Re: Dual User not working!
(Case 00328845)Hello Kristen,Please ensure that the projector throwing the ActivInspire software onto the board is set to be the Primary Display for this system, as the ActivInspire Software will only...
View ArticleForum Post: pen not working activboard firmware V8.04 Build 4 Connection USB...
I am trying to calibrate a promethean board but the pens are not working
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