Forum Post: Re: Actiview - buttons greyed out
Case (00330170) Johnny, When clicking on the power button on that Amplifier, is the device powering on (indicated by the LED on the base blinking blue and eventually staying solid Blue) and do any new...
View ArticleForum Post: Re: cursor moving by itself
(Case 00330174)Joshua,Did the direct connection to behind the lower left corner of the board affect the pen behavior of the pens at this board?An update for the ActivDriver can be found in Article...
View ArticleForum Post: Re: Computer shuts down
(Case 00330401)Hello Jennifer,Which version of the ActivDriver is installed on the computer connecting to this board?Does this computer shut down when connected to any other board? Alternatively, does...
View ArticleForum Post: Re: Pen Losing Calibration As it travels down board
(Case 00330404) Derek, The ActivInspire Suite, which will update the ActivDriver and ActivInspire software, can be downloaded from this page on Promethean Planet. The Firmware for that board can be...
View ArticleForum Post: Re: Why is the display screen is turned sideways?
(Case 00331041)Hello Carla,On Promethean-branded Projectors, the orientation of the image can be adjusted through the Projector’s menu. Instructions for doing so can be found through our Promethean...
View ArticleForum Post: Re: Actiview - buttons greyed out
(Case 00330170)Johnny,With the updated version of ActivInspire installed, have you been able to use the ActiView tools within the ActivInspire software (look in the ‘Insert’ menu, and choose ‘Launch...
View ArticleForum Post: Re: Can't find Desktop Annotate option
(Case 00331048)Heather,When Entering the ActivInspire Activation Key (20 digits in length, starting with 0015 or 0016), along with the User Name and Organization in the End User License Agreement...
View ArticleForum Post: Re: cursor moving by itself
(Case 00330174)Joshua,Instructions on disabling the Touch features of the ActivBoard can be found in Article 10899 on our Promethean Knowledge Base (www.prometheankb.com). Also, Article 10704 from the...
View ArticleForum Post: Re: Computer shuts down
(Case 00330401)Jennifer,The version of ActivDriver installed on the computer can be found in Windows’ “Add or Remove Programs” list (Also may be called “Programs and Features”, depending on the version...
View ArticleForum Post: Re: Connection problem
This is actually the only computer that connects to the board, and it's connected directly--no extension or booster.Thank you--the driver from Article 10902 seems to have solved the problem. I truly...
View ArticleForum Post: Re: pen not working activboard firmware V8.04 Build 4 Connection...
Amanda, Thanks for the confirmation. When we ask that we do mean the model number, it will be located near your serial number though please don't post your serial number here. For clarity, is the issue...
View ArticleForum Post: Re: Projector Won't Project
(Case 00331066) Hello Holli, For this Projector, please ensure that the filters and intake vents have been vacuumed off, doing so if that has not been done lately. If the projector will not light up...
View ArticleForum Post: Re: microphone
Jessica, I'm logging your post against case 00331072. If you have an Activboard 300 Standard with audio upgrade kit, 300 Pro, or 500 Pro, it will be in the frame on the left-hand side as you're looking...
View ArticleForum Post: Re: Individual Activotes not working
Holly, Thank you for posting, I'm logging this issue against case # 331075. In my experience this is simply an error that the devices in question are not communicating to the radio/wireless device in...
View ArticleForum Post: Re: Standby Light wont light!
Eddy, Thanks for the post. I'm logging this against case number 331079. Happy to assist though if it has previously been working correctly, my best guess is that something has caught or pulled behind...
View ArticleForum Post: Feature Request for working in browsers
I would love to be able to have multiple "browsers" (page, resource, object, action, etc) open at once. When I'm working with complicated flip charts with lots of objects, I really would like to have...
View ArticleForum Post: Feature request--customize student toolbox
If there's already a way to do this, I can't seem to find it.I know how to customize both the main toolbox and the marquee handles so that only those things I want to show will appear on the screen.I'd...
View ArticleForum Post: Re: Feature Request for working in browsers
(Case 00331179)Hello Michelle,The issue raised with Promethean for this particular feature enhancement is being reviewed and is under consideration for implementation in the future.We will let you know...
View ArticleForum Post: Re: Feature request--customize student toolbox
(Case 00331194)Hello Michelle,While not a current feature of the ActivInspire software, this particular feature enhancement is being reviewed and is under consideration for implementation in the...
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