Forum Post: Re: No sound on ActivBoard 300
Michele,It seems that the amplifier is receiving power. The last thing you may want to try is swapping the power supply to the amplifier and plugging it to another outlet to ensure the issue is not...
View ArticleForum Post: Re: Reset Lamp Hours 500 board
Brian,There are instructions below on how to reset the lamp hours on a DLP projector. All of our manuals are located on the knowledge base at Normal 0 false false false EN-US X-NONE X-NONE...
View ArticleForum Post: Re: Annotating Google Presentations
Hello Brian,The only way we are aware of annotating over a Google Presentation would be to use the desktop annotate feature. If you are on a Windows computer you can try adjusting your hardware...
View ArticleForum Post: Re: Mac Airs + Apple TV and Exress Poll?????
Hello Tracy,Do your Learner Response Systems (used with Express Poll) register to an ActivHub? If so, are you using a USB splitter to connect to the board and the Hub? (case# 287691)Thanks!
View ArticleForum Post: Re: Licensing clarification
Hello Pete,So that we may better assist, please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Software, Contact Us. In the...
View ArticleForum Post: Re: Output from ActiVBoard
Ian,We currently do not have any projectors with HDMI outputs. Thanks!
View ArticleForum Post: Re: Someone else is sharing control of my computer
Faith,We do not believe that it is a hacker but possibly an environmental or hardware issue with the ActivBoard that is causing the cursor on your computer to act erratically. So that we may isolate...
View ArticleForum Post: Re: docking station
Melinda,Have you tried connecting the cables directly to the computer bypassing the docking station? Are you connecting the VGA and USB? (case# 287892)Thanks!
View ArticleForum Post: screen images shimmering and shaking
Hi,The image on my IWB is shaking and the colours are shimmering and blending around the outside. This does not happen when the board first fires up, but after a couple of minuetes. Also, how do I...
View ArticleForum Post: Re: Uninstalling ActivEngage On A Mac Running OSX Mountain Lion
Hello Joseph,To uninstall ActivEngage, select Applications > Promethean > ActivEngage > Uninstall and restart the computer. (case# 288484)Hope this helps!
View ArticleForum Post: Re: ActiveSLate
Hello Jeffrey,Not sure why that occurred. Can you please provide the ActivHub's firmware and driver version listed in the ActivManager hardware tab? Also, what version of ActivInspire and operating...
View ArticleForum Post: Re: The pens are bringing up the menu without clicking on the button
Hello,If this issue occurs with all pens, please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us....
View ArticleForum Post: Re: screen images shimmering and shaking
Hello Linda,At times the VGA cable may cause this issue. Please disconnect the VGA cable from the computer and see if the no input screen displays the same issue. You can also try and select Menu from...
View ArticleForum Post: Re: Assigning Devices
Hello Sarah,What version of ActivInspire are you running? Are you on a Windows or Mac computer? (case# 289013)Thanks!
View ArticleForum Post: Re: Loss of interactive
Hello Richard,Apologies for your frustration. To locate current telephone numbers for Technical Support, please visit our knowledge base at www.prometheankb.com, select your region/language, in the...
View ArticleForum Post: Re: Firmware for Activhub and ActivExpressions2
Daniel,If you have the option to upgrade in ActivManager, when you get to the window where you have the option for "File" or "Internet" select File > Load (navigate to the location where you saved...
View ArticleForum Post: Re: BrainPop and the Promethean SDK Flash Proxy Extention
Hello,For detailed instructions on how to use Express Poll, with ActivInspire open select Help > Contents in the search box type in Express Poll.Hope this helps!
View ArticleForum Post: Re: Resources
Hello,The main resource pack can be located at the Planet link below.www.prometheanplanet.com/.../SearchProductFiles.aspxThanks!
View ArticleForum Post: Re: Active Inspire resources
Main Resources is actually the Subjects folder, if I'm not mistaken. Thank you anyway. I found what I was looking for by searching for InspireCoreResources.as4a.
View ArticleForum Post: Re: On-screen Keyboard
nevermind- I followed the path below:C:\Program Files (x86)\Activ Software\Inspire\Activkeyboard.exe
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