Forum Post: Re: Projector does not fill board [EST-P1 w/ ABV595PRO]
Ryan,If your registration is still pending approval, please email us.installations@prometheanworld.com. There have been some updated bulletins regarding this issue that should resolve this issue. Thanks!
View ArticleForum Post: Re: Downloading resources
Kathy,To open .flipcharts, you will need our software ActivInspire, which you can download from the Support tab of Planet.(case# 255964)Thanks!
View ArticleForum Post: Re: Board not reponding to mac or pc
Jennine,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field input...
View ArticleForum Post: Re: ActivExpression Registration Issue
Hello,Not sure why the database is not saving your data. When you select the Assign Students to Devices icon, is there anything listed in the Edit Database dropdown?(case# 256000) Each database created...
View ArticleForum Post: Re: unresponsive board
Gail,You will want to check that the USB cable from the computer to the board is connected and secured. Please ensure that you have a direct 16ft USB connection and there are no USB extensions or...
View ArticleForum Post: Re: Opening Flipcharts....
Colin,There is not an option to restore file associations on a Mac. With ActivInspire open, have you tried selecting File > Open and then navigating where the file is saved? We were unable to...
View ArticleForum Post: Re: ActivEngage2
Shannon,If you would like to download the new ActivEngage2, you can download it from the link below.www.prometheanworld.com/.../activengage2under the Technical Information tab.Thanks!
View ArticleForum Post: Re: Issues with Display Settings on MacBook Pro
David, You might visit PrometheanKB.com and download the PRM-30 user guide. It describes how to store settings so the PRM-30 will remember your settings after a restart, or at least I think that is...
View ArticleForum Post: Re: activboard keep spiking
Joshua,A firmware update can resolve the issue. There is an article on our knowledge base that will guide you on how to update the firmware, please visit www.prometheankb.com, select your...
View ArticleForum Post: Re: ActivDriver 5.9 transform to enable serial boards
Chris,Glad to hear that you were able to resolve the issue and thank you for posting your results for other users!Thanks!
View ArticleForum Post: Re: Audio problem on Activboard
Trevor,If the power supply to the amplifier is plugged behind the board, you may want to check that it is plugged in or try another outlet to see if you are able to get power to the amp. If that...
View ArticleForum Post: Re: No "Insert Question" option available in ActivInspire
SOLVED: Go to help then about then register. click on the 60 day trial button and reload. then you are good to go with questions. no idea what will happen in 60 days!!cheers
View ArticleForum Post: Vietnamese Core Resources
I've installed the ActivInspire (application only, not including resources).I have got separate English Core Resources setup file from ActivInspire disc. It's perfect.But how can I get Vietnamese Core...
View ArticleForum Post: Re: ActivExpression Firmware
Hi,I can download the firmware for ActivHub from the website, but not the ActivExpression v2 firmware? can you provide a link for me too? The link listed was already expired.
View ArticleForum Post: Re: Issues with Display Settings on MacBook Pro
This has seemed to work! Not looking forward to manually doing this for 28 projectors, but if it works so be it!
View ArticleForum Post: Re: ActivExpression Firmware
Kirk,To download the file(s) please click on the respective link(s) below.Your password is: wfmLTYdSName: ActivExpression2_V12.05_01.rfSize: 187.68 KBExpires: August 15,...
View ArticleForum Post: Re: Issues with Display Settings on MacBook Pro
Sorry we were unable to find an easier solution for you but glad to hear that this has worked.Thanks!
View ArticleForum Post: Re: Import PDF to ActivInspire - Fuzzy quality
Daniel,This is still an open enhancement request and has not been resolved. (case# 256675)Thanks!
View ArticleForum Post: Re: Projector doesn't fill entire screen
LeVonda,Try and change the aspect ratio to Native, that should resolve the issue. We are attaching the user guide for the EST-P1 projector.Thanks!
View ArticleForum Post: Re: Vietnamese Core Resources
Hello,We will post the Vietnamese Core Resources once we have a link to them or instructions on how to get them. Thank you for your patience. (case# 256672)Thanks!
View Article